Sales Hub Tools

PMiller7
参加者

Conversations|Inbox Block and Delete behaviour

解決

Hello

I have connected my company's shared Office 365 Sales Inbox to HS. The inbox receives a combination of email I want to CRM and other emails such as courier booking notifications which I don't. If I use the Block and Delete sender on the courier's email address, will the email delete from the Office365 account too (because they're connected), or does the setting only apply to HS, please?

Thanks

Paul

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AdamLPW
解決策
キーアドバイザー

Conversations|Inbox Block and Delete behaviour

解決

Hi @PMiller7,

 

I'm not aware of a "block and delete sender" option, but it sounds like an Office365 option rather than HubSpot.  I'd steer clear of that one!  The option you're looking for is the never log list - this is a list of email addresses for whom correspondence will never be logged in your CRM.  


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"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"

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PMiller7
参加者

Conversations|Inbox Block and Delete behaviour

解決

Thank you, Adam. It's not exactly intuitive in terms of where the setting lives, is it? Regards Paul

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AdamLPW
解決策
キーアドバイザー

Conversations|Inbox Block and Delete behaviour

解決

Hi @PMiller7,

 

I'm not aware of a "block and delete sender" option, but it sounds like an Office365 option rather than HubSpot.  I'd steer clear of that one!  The option you're looking for is the never log list - this is a list of email addresses for whom correspondence will never be logged in your CRM.  


Did my post help answer your query? Help the Community by marking it as a solution
"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"