Contacts randomly are deleting when converted to a deal

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New Contributor
We just noticed that our contacts are being deleted entirely when converted to a deal. 
 
Does anyone know why this would happen out of nowhere?  We need help fixing it and hopefully retrieving the contacts of already converted deals.
 
If you could point us in the right direction that would be greatly appreciated.
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Community Manager

Hey @jmaushart 

 

I'm not sure if I'm understanding your issue. It not possible that the tool will delete your contacts because you've created a deal. 

 

Could you please advise what is the process you and your team are following? Could you please confirm how did you discover those contacts has been deleted? 

Could you please provide an example?

 

Thanks

Sharon


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