Oct 2, 2018 2:50 PM
Is there any way to see whether a visitor that starts a chat has left the site? Currently someone will submit a chat and we can't determine whether that user is still waiting for us to respond or has already left the chat/site.
Oct 3, 2018 7:40 PM
While there is no built in functionality to know if a visitor has left the chat, I wanted to share some resources for responding to and engaging with abandoned chats.
Additionally if you do choose to use some of these responses, you could keep it as a snippet and use it in live chats.
Aug 7, 2020 3:33 PM
I was able to find this post in the HubSpot Community Ideas forum. Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
The idea is currently in planning.
Apr 24, 2019 1:58 PM
This is greatly needed! Right now, we have no intelligence behind what pages they are actively viewing on the website (if they clicked on a link we provided in chat), or if they abandoned and walked away. This saves a lot of efficiency for when a representative knows when to close a chat.