Chat Messsages Not Working in Internet Explorer

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Occasional Contributor

Messages Chat pop-up windows work in Chrome and Firefox, but not Internet Explorer 11 or Edge. Is there a solution for this?

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Regular Contributor | Platinum Partner

Anything public facing on the site is only supported (by HubSpot) in Chrome or Firefox. This is due to some compatibility issues with IE 11 and Edge.

 

IE 11 and Edge are only supported in the HubSpot portal.

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HubSpot Product Team

Hi all! We actually do intend to support the chat widget on IE11 and Edge. We're working to fix this bug now Smiley Happy

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New Contributor

We have been using hubspot chat bot for more than a year in our app. Everything was working well on IE11, chrome and firefox until today. Today, on IE11, we are seeing that when a user types their message the send button is disabled. This feature still works on chrome and firefox.

 

It seems the chat bot doesn't also work in the hubspot website in EI11.
Try it in https://community.hubspot.com/t5/Sales-Hub-Tools/Chat-Messsages-Not-Working-in-Internet-Explorer/m-p...

 

Is there something we can do about this?

Is this a known issue?

 

Screen Shot 2020-07-08 at 5.44.30 PM.png

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