Nov 24, 2022 12:00 PM
Hi all, I export all my sales data from hubspot weekly and the labels have always been in the same order, barring someone having put an additional category for instance.
Since last week, my labels have been completely misplaced, they are the same but not in the same order, and my performance tracking tool is built around the usual order.
I would like to identify the source of this change, is it an update, do I have control over the order in which labels are put when exporting the data?
Thanks in advance.
Dec 7, 2022 5:53 AM
Hello Tiphaine, please find attached the images.
And yes exactly, the ordr reverted to normal for a few days then went back to the same messed order and I cant figure out why these changes happen- I have inquired with my team but no one reckons they've made any changes that would have affected the labels.
And yes, my colleagues have tried downloading the data themselves and always get the same result as me.
Thanks in advance for the support.
The 1st one is the current 'incorrect' order that keeps appearing for some odd reason, the 2nd one is the usual order we get 80% of the time and around which my excel model is built.
Dec 8, 2022 3:48 AM
Thank you for your reply and the screenshots
I am curious to know if you have the same behaviour for all views? Or just a specific view in the deals board?
Also, can you confirm that this new behaviour started around the 24th nov (when you first posted) and now all your exports have the same behaviour or does it sometimes work like it used to?
Dec 16, 2022 4:41 AM
Hi Tiphaine, actually this is the only view I use/am acquainted with so I wouldnt be able to answer your first question.
Yes I first noticed it when I first reported it, it has since gone back to normal twice, it usually changes around the end of the week so today I will try again and see what it looks like today.
Dec 16, 2022 11:29 AM
Very strange. Let me know if you still have the issue.
Dec 19, 2022 4:04 AM
Hi Tiphaine, the issue is back, and seems to happen every other week around the same time of the week for some reason, but also gets back to normal around in a similar manner. I'm very confused what might be causing it.
Dec 22, 2022 12:21 PM - last edited a month ago
I'm Mia from the Community team and I'll be happy to help while Tiphaine is OOO.
Could you send me the following information in a direct message via my Community profile?
Mia, Community Team
Nov 28, 2022 3:21 AM
Thank you for reaching out!
Can you clarify what exact steps you're taking when you export data? Do you have specific examples of the behaviour before and now that you could share with us?
The more information, screenshots, and details you can provide the better we can assist!
Dec 5, 2022 4:44 AM
Dec 6, 2022 4:22 AM
Thank you for your reply - I don't see the images, can you upload them again? You need to reply via the community thread and not your email inbox so the images show. You can upload them with the little camera icon in the reply editor.
Also, when you say "does not always come with the labels in the same order" do you mean you managed to make it work at least once since your original post or it's always not working since the last time you did it successfully?
Wondering also if your colleagues also have the same issue?