Can't use template on follow up email
Dec 10, 2019 7:38 PM
I sent out some emails a week ago using a template which filled in, to the body of the email, the recipient's name, company and job title.
I've created another template to use as a follow up if I don't get a response. This follow-up template doesn't pull in their name, company or any other personalized information. It leaves those parts blank.
I've noticed that this is only happening if I'm using a template to send a second email to someone I've already sent an email to. Templates still work fine if it's a brand new email.
Any reason why the template seems to be an issue for responding to sent emails?