Can a contact cancel a Hubspot meeting?

SOLVE
marketingbysach
Participant

hi

 

I wonder if you could tell me if a contact who has been sent a Hubspot meeting invitation, are they able to cancel that themselves? Ie can a customer cancel their own appointment?

 

Thanks

Sacha

1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Thought Leader | Partner

Hello @marketingbysach,

 

When a contact completes the meeting booking process, a calendar invite is sent to the email address provided in the meeting form. They can accept or decline the invite. In both cases, the event will stay in the calendar of the meeting owner. (If the contact in fact declines, the meeting owner will receive an email about that, unless the contact suppresses that email.)

 

I am not aware of any way that a contact can completely delete a booked meeting from the meeting owner's calendar – neither through the confirmation email the contact receives ("You booked a meeting with") nor through the meeting widget/form.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

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2 Replies 2
karstenkoehler
Solution
Thought Leader | Partner

Hello @marketingbysach,

 

When a contact completes the meeting booking process, a calendar invite is sent to the email address provided in the meeting form. They can accept or decline the invite. In both cases, the event will stay in the calendar of the meeting owner. (If the contact in fact declines, the meeting owner will receive an email about that, unless the contact suppresses that email.)

 

I am not aware of any way that a contact can completely delete a booked meeting from the meeting owner's calendar – neither through the confirmation email the contact receives ("You booked a meeting with") nor through the meeting widget/form.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Hat mein Beitrag deine Frage beantwortet? Bitte hilf der Community und markiere ihn als Lösung.

View solution in original post

mallory_gsp
Contributor

I like this idea! We use Calend.ly and within the invite a contact can cancel or reschedule and give a reason why...this also prompts zoom to delete the zoom meeting but stays on my calendar for reporting purposes.