Bug Report: Tracking Emails on Outlook for Mac Breaks Lists

[bradgerlach]

After typing an email that includes list, if you cliek Track Email Opens and Clicks the lists break. Please see my screenshots:

1. Before: https://www.evernote.com/l/AOBc6JUwy2NI9oY43Qs0-bnys1yeeMyzfjg
2. After: https://www.evernote.com/l/AOCgpwL6XORIt6nxatU2HDmBlo55HIU3jc8

[jennysowyrda · Accepted solution]

Hi @bradgerlach, 

Thank you for sending along the screenshots. I am going to partner with the Support team on this matter and see what information or next steps I can get. 

I will reach out once I have next steps. 

Thank you, 
Jenny

[bradgerlach]

Sweet.....thank you!

[bradgerlach]

Any update on this? Because my just this morning my entire email was deleted when I clicked tracked emails. And it was a pretty long email - talk about frustrating!

[jennysowyrda]

Hi @bradgerlach,

Thanks for checking in! The Support team is still investigating this matter. I will reach out once the issue is marked as resolved. 

Thank you,

Jenny

[jennysowyrda]

Hey @bradgerlach, 

I have heard back from the team and this issue has been resolved! Thank you for your patience!

Best,

Jenny

[bradgerlach]

I removed the add-on and re-installed it and I am having the same issues. 

[jennysowyrda]

Hi @bradgerlach, 

Sorry for the delay here! I have reached out to the Support team and I want to continue investigating this matter on our end. 

I appreciate your patience and I look forward to resolving this matter for you!

Thank you, 

Jenny

[jennysowyrda]

Hi @bradgerlach,

Sorry for the delay; I have heard back from the Support team and they have marked this issue as resolved. 

Thank you,

Jenny

[bradgerlach]

Hello @jennysowyrda

Not sure if you saw my reply from last month, but I just sent an email and the same issue happened.

Why does the support team keep saying this issue is resolved when it isn't? I am more than willing to work with your support team to ensure this issue is actually resolved. 

[jennysowyrda]

Hi @bradgerlach,

Sorry for missing your last post-I appreciate you reaching out again! 

Ugh, I am sorry you are still experiencing this issue! After my previous conversation with Support, they expected the issue to be completely resolved through an Outlook update (pushed by Microsoft) over the summer (in July).

As you are still experiencing the issue I have reached back out to see if they can get another update from Microsoft as to when the update will be pushed (and if it already has been, then making sure we take the correct next steps with you!). 

Thank you again for your patience! I will let you know when I hear back! 

Jenny

[bradgerlach]

Thank you @jennysowyrda

[bradgerlach]

Nope, nothing has changed since my OP. 

The bullets or numbers disappear in a list when I check Track Email Opens and Clicks. 

https://www.evernote.com/l/AOCptt_PWMtHBLx-cDU3VYsAKvM1Q04xvhQ

If someone on your team wants to discuss with me directly or do a screen share to see the issue in real time, please let me know. It would be great to close this minor annoyance with the HS add-on that I use every day. 

[bradgerlach]

Thanks for the update. Do I have to update the addon, delete/reinstall or anything for it to work? I just tested it and it is still deleting my lists and such. 

Thanks!