Sales Hub Tools

SHicks
Participant

Branding Not Showing in Quotes

SOLVE

I have a few quotes in my account that should footer branding marks that seem to want the favicon. The issue is that in the footer, I am seeing the default/blank profile photo for my company. I have previously updated my branding so I don't really know what else needs to change or what I am missing.

1 Accepted solution
TiphaineCuisset
Solution
Community Manager
Community Manager

Branding Not Showing in Quotes

SOLVE

Hi @SHicks 

 

I apologize on behalf of the community team - it looks like this case slipped through the cracks. Our free users are definitively worth getting support from HubSpot and we want to solve this with you. 

 

I had a look at this with the team. Would you mind uploading a perfectly square image to your file manager (to access the File Manager on the free plan, click Marketing > Email > on the left, click More > Files) and then sharing with me the URL of this image by DM? 

 

I'll see then with the team to update this on the backend 

 

Thank you and sorry again for this long delay.

Best

Tiphaine


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0 Upvotes
9 Replies 9
SHicks
Participant

Branding Not Showing in Quotes

SOLVE

This issue is still not resolved. Has support decided not to bother with this ongoing issue anymore? Nearly a full year since the Hubspot team took note to this issue. I guess free accounts are not considered worth support's time.

TiphaineCuisset
Solution
Community Manager
Community Manager

Branding Not Showing in Quotes

SOLVE

Hi @SHicks 

 

I apologize on behalf of the community team - it looks like this case slipped through the cracks. Our free users are definitively worth getting support from HubSpot and we want to solve this with you. 

 

I had a look at this with the team. Would you mind uploading a perfectly square image to your file manager (to access the File Manager on the free plan, click Marketing > Email > on the left, click More > Files) and then sharing with me the URL of this image by DM? 

 

I'll see then with the team to update this on the backend 

 

Thank you and sorry again for this long delay.

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
mkwsra
Member

Branding Not Showing in Quotes

SOLVE

I have the same issue, unfortunately, issue.png

TiphaineCuisset
Community Manager
Community Manager

Branding Not Showing in Quotes

SOLVE

Hi @mkwsra 

 

Thank you for reaching out. 

 

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
SHicks
Participant

Branding Not Showing in Quotes

SOLVE

@sharonlicari Still waiting for further instruction about this issue.

sharonlicari
Community Manager
Community Manager

Branding Not Showing in Quotes

SOLVE

Hi @SHicks 

 

Welcome to the Community!

 

Could you please confirm you have followed these steps in order to customize your quote? If so, could you please share a screenshot of the issue you are having?

 

Thanks

Sharon 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




TCook5
Participant

Branding Not Showing in Quotes

SOLVE

I amhaving the same issue here, I have already done the steps you outlined.  Please tell my why my logo is not showing on quotes.

TJenkins6
Participant

Branding Not Showing in Quotes

SOLVE

Same issue. This is quite frustrating. 

SHicks
Participant

Branding Not Showing in Quotes

SOLVE

Hi @sharonlicari

 

I can confirm those steps were taken.

 

SHicks_1-1614959162923.png