Sales Hub Tools

oliviaoverton
Miembro

Agent Unavailable

Why does the bot advise the person that there is no one available when I am set to "Available"?

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PamCotton
Administrador de la comunidad
Administrador de la comunidad

Agent Unavailable

Hello @oliviaoverton,

 

Currently, HubSpot Bots when are using the action "Send to team member" you can only handoff a chat conversation to users who have a paid Sales Hub or Service Hub seat.

 

If you set up a team, make sure the users in the team have the paid seats in order for the Bot to send to a live agent.

 

More information about it here.

 

Kindly,

Pam

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