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Adding a phone number for calling with extensions

New Member



I have been trying to add our UK freephone number which then uses extensions to send the call to the right department, it wont let me register the number as it can't be verified as the system is picking up the extension options as possed to getting through to an individual. 


A ticket I raised said to add an x then the extension number after the X but it wont let me anyone have any idea what I am doing wrong

1 Reply 1
Community Manager

Hi @andrewbruce,


It looks like you have a subscription which includes HubSpot Technical Support. If you reach out to them with the phone number you're looking to register, what the problem is, and which user is associated with the phone number, they should be able to assist!


Thank you,


HubSpot Community Moderator

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