Outlook customers not getting meeting invites

[Foreplay]

I have my Google calendar connected to a Hubspot meeting. Potential customers are able to book meetings through our website link with no problems, but a few Outlook customers have told me they aren't getting the event invite emails at all. I even manually did it for one of my cusomters, and he said he hadn't received anything so I had to send him the Google calendar link in the email thread with him.

What's going on here, and how can I fix this?

[YuliaD]

Hi! I have a similar problem.
We are using Hubspot booking pages embeded to our Hubspot landing pages.
Customers are scheduling the meetings but so far we are receiving comments from them that they are not getting any invitations.
I tested the pages myself, and with my work email the meeting was booked correctly, I received a google calendar invitation, Hubspot reminder - both from the "agent owning the meeting" as a sender, and the event was logged to my calendar.
For my personal account I received the same invitations but I didn't get any event added to my calendar, the invitation was marked as potential spam and I had a note inside that I would get the event added to my google calendar only if I confirm it inside the email.

We are not using any automations or workflows for now. Only the auto emails and reminders from the meeting tool on Hubspot.
Can something be done for automatically adding the events to their calendars? Or fixing the spam note on the incoming invitations? Thanks~

[BérangèreL]

Hi @Foreplay and all my Best Wishes for 2024!!!

Thank you for asking the Community!

I understand that this is the default confirmation email from the meeting tool. If you are actually using a workflow to send a confirmation email, can you please share more details.

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

- Has the contact check in the spam folder?
- Is there any security block that you prevent the contact from receiving the email?

I'd like to invite a couple of subject matter experts to this conversation: Hi @beeginman, @OPerek-Clark and @tverdokhlib1 do you have suggestions to help @Foreplay, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you so much ❤️ and have a great day!

Best,
Bérangère