Sales Hub Onboarding

LLampe
Participant

Log a meeting in your HubSpot record

SOLVE

Hi, my colleague can' t click on the button ''Logging meeting'' in their record under ''meetings''. He has a sales professional seat. How can we solve this so that he can log a meeting? 

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1 Accepted solution
franksteiner79
Solution
Key Advisor

Log a meeting in your HubSpot record

SOLVE

Hi @LLampe 

 

Is the user able to share a screenshot or share what "hover" message he/she is seeing?

Quite often HubSpot is pretty helpful with these types of error message. My gut feeling would be a restriction to the user's "communicate permissions", if this is set to anything other than "all contacts" and the contact in question is not owned by the user, the user will most likely not be able to log calls or meetings  - depending if you have teams, etc. But that would be the first thing I check.

Screenshot 2024-03-25 at 17.34.59.png

I hope that helps.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

View solution in original post

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1 Reply 1
franksteiner79
Solution
Key Advisor

Log a meeting in your HubSpot record

SOLVE

Hi @LLampe 

 

Is the user able to share a screenshot or share what "hover" message he/she is seeing?

Quite often HubSpot is pretty helpful with these types of error message. My gut feeling would be a restriction to the user's "communicate permissions", if this is set to anything other than "all contacts" and the contact in question is not owned by the user, the user will most likely not be able to log calls or meetings  - depending if you have teams, etc. But that would be the first thing I check.

Screenshot 2024-03-25 at 17.34.59.png

I hope that helps.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
0 Upvotes