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InnoVites
Participant

Importing e-mails csv error

Hi,

 

I get the following error message when I try to import e-mails via csv:

"This file isn't a valid CSV or Excel spreadsheet. This file’s type is message/rfc822."

 

The funny thing is, I get this message for all types of csv files. Even when trying to reimport the original hubspot error log from a previous successfull e-mail import.

Does anyone know what the cause for this problem could be?

Thank you for your help!

 

Rgds,

Fred

0 Upvotes
2 Replies 2
InnoVites
Participant

Importing e-mails csv error

Thank you. Converting to xlsx is not possible due to the size of the values which hit Excels limits.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Importing e-mails csv error

Hi @InnoVites,

 

That's indeed strange. This might be a temporary issue with HubSpot. Have you tried again, now that some time has passed since your original post? Does this occur in other browsers as well?

 

How about converting the file into xlsx?

 

In any case, this sounds like a bug and you could flag it with HubSpot Support directly.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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