Sales Hub Onboarding

Sfx
Member

Connecting HS to Gmail

Hi guys,

 

I keep getting this error box when trying to connect my email to HS. HubSpot Sales extensions is installed and valid.

 

Sorry. HubSpot couldn't connect to your inbox.

Please reconnect your email account.

This app cookie doesn't have the connected-email-inbox-access scope to create personal inbox.

 

What's wrong? 

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9 Replies 9
Sfx
Member

Connecting HS to Gmail

Any help?

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Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Connecting HS to Gmail

Hi @Sfx,

 

Unfortunately, I've exhausted my options for troubleshooting this with the information and access that I have. 

Sorry I couldn't be of more help.

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

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kvlschaefer
Community Manager
Community Manager

Connecting HS to Gmail

Hi everyone! 

 

Thanks for adding me to this conversation and for helping out, @Josh 

Hi @Sfx, I'll be happy to assist with troubleshooting as well. 🙂 

 

It looks like the error message you are seeing is related to a new permission set we've added for connected inboxes.

 

It seems like you do not have the right permission to connect your email address to HubSpot.

This is brand new permission that we introduced allowing more control on whether users are allowed to send emails from HubSpot or not.

 

Please get in touch with a Super Admin in your portal and ask them to edit your permissions and grant you the permission under Account > settings > Personal email address.

 

Once the permission is granted, do not hesitate to refresh, disconnect/reconnect, clear cache and cookies if necessary, since it can take a bit of time for the permission to propagate.

 

If this still does not work, I would happy to investigate further with our internal team.

 

Can you try out the steps above and let us know how it goes, please?

 

Thank you! 

 

Best,

Kristen



 


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Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Connecting HS to Gmail

See this post: https://community.hubspot.com/t5/Gmail-Sales-Extension/When-I-try-to-install-the-Gmail-extension-I-g...

 

@kvlschaefer provides some direction as to where to look to find where 3rd party app restrictions can be found on the Google side.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

Sfx
Member

Connecting HS to Gmail

Good thought but it's not the same. The Sales Extenstion is installed

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Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Connecting HS to Gmail

Hi @Sfx,

 

My recommendation is to clear your cache and cookies and potentially uninstall/reinstall the extension. That might do the trick!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

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Sfx
Member

Connecting HS to Gmail

Hi Josh!

Tried both. Not working...
I'm stuck... We can't track or log mails..
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Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Connecting HS to Gmail

Potentially there is something on the Google side that is blocking the application from working correctly. Do you have an email/Google admin that you can contact to check that?




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

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Sfx
Member

Connecting HS to Gmail

I could check, could you specify what Im actually looking for?

/S

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