Activity Feed shows no data

[BAfia]

I've recently set up Hubspot and my Activity Feed has yet to show any data and I can't work out why. 

I've checked the right notifications are on. I've enabled Log and Track. I have no filters applied. It's also the same on all my devices.

[HollyRemaly]

I have an account experiencing the same issue. Tracked email activity is showing on the object level (contact, company, deal). But any "activity logs" are blank. 

This is on the contact (we also have several other activites that have been logged in the past 2 months): 

yet the activity feed is still blank:

[karstenkoehler]

Hi @BAfia,

Can you specify which activity you're expecting to see? With a connected personal inbox and meeting link, you should be able to see:

• Email opens: view all recent email opens. Learn more about why you may also see multiple opens for the same email.
• Email clicks: view all recent email clicks.
• Sent emails: view all recent sent emails.

• Lead visits: view all recent lead revisit notifications. 
• Prospect visits: view all recent visits from your prospects.
• Document views: view all recent views on sales documents that you own.
• Meetings: view all recent meetings booked with a HubSpot meetings link.
• Forms: view all recent form submissions from contacts that you own.

Of course only when that activity has actually occured.

Best regards

[BAfia]

Hi @karstenkoehler, do you have any steps I can take to diagnose the problem?
Thanks😊

[karstenkoehler]

Hi @BAfia,

Can you please confirm you've connected your personal email inbox?

Is sales email tracking enabled? https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

Best regards

[BAfia]

Yes, I've connected my personal email inbox, and tracking is enabled:

[karstenkoehler]

Hi @BAfia,

Thank you - how many tracked emails have you sent so far?

Best regards

[BAfia]

A few but I'm not sure exactly how many. Can I see sent emails in one place? I've only sent them from Outlook, btw.

[karstenkoehler]

Hi @BAfia,

Have you set up the Outlook add-in as per these instructions? https://knowledge.hubspot.com/email-tracking/get-started-with-the-outlook-desktop-add-in

Best regards

[BAfia]

Is there anything esle I can check @karstenkoehler? Maybe I could try uninstalling Hubspot from everywhere, then reinstalling?

[RNg7]

I'm also having the same issues and wondering if this has been solved yet?

[BAfia]

As far as I can remember, yes. I downloaded the plugin from the Outlook Mac store.

[BAfia]

I'm hoping to see everything that's available on Free, and at the very least, email opens.