Jun 29, 20219:20 AM - edited Aug 12, 202111:12 AM
Key Advisor | Diamond Partner
Who has the clearest hero statement?
We’ve learned that a hero statement is as much about who you DON’T want to business with as who you do. Few brands are brave enough to put their hero statement front and centre. Who does it boldy?
This is tough is a tough one but, Im going to go Subway "Eat fresh" its simple clear straight to the point and its only two words it doesn't even make you think
Just blinds does a great job at telling you what it sells and by process of elimination, what it doesn't. Although shades and shutters are also part of their inventory, it can all fall under the 'blinds' subject.
It's pretty clear that you won't find shoes there.
I believe a lot of tech companies can check this box pretty reguraly. Apple and Google come to mind right off the bat. Apple provides a seemless white glove experience where all products integrate inteligently and allow a simpler limestyle while not losing a cutting edge. Google provides a "thinking outside the box" for customization and free thinking while allowing integration with many products and services and continuing to quickly evolve to get to the next want in tech.
For 2 opposite reasons are why one person can choose Google over Apple or vise versa, but keeping their Hero Statement very forward to make sure they attract the right customer and provide a very upfront statement of what they are not as well.
I think Fiverr comes in here. They are a hero to business owners who need additional help and support for their business and want to pay as little as $5 to get it.
They sure have competition, but this makes them stand out if you ask me.
Emirates Airline is a decent shoutout. It is simple - Fly Better - but when you dig a little from the surface level, you find a lot of reasons to fly with them.
On the rare occasions I get to go to a Wendy's, I LOVE THEM. But there's only one in the UK (I've not tried it but I can't believe it's as good as those I've tried in the USA).
For those of us outside North America, @NMALIKO - what is Wendys hero statement?
SOMEONE WHO IS HONEST WITH HIMSELF AND OTHERS I.E HIS CUSTOMERS AND WHO TIES HIS BEST TO BE HERO TO THEM ND IF NOT TO SOME OTHERS PLZ BE OPNE TO COMMUNICATE CLEARLY ND IN SIPLE LANG THAT WE MIGHT NOT BE THE BEST TO SERVE U REGARDS THAT JOB TO BE DONE
I consider that this is about the job to be done. Ones offer a closed-loop to provide the best experience they can deliver. Others offer an open-loop to provide the best interoperability they can deliver.
And there are two different heroes!!! What do you think?
I guess one of the perspectives which I had gathered sometime back from CVI says that instead of trying to be a hero to a customer, be a mentor and make him the hero! Intersting indeed.
I guess WallMart is one such company in the retail space. May be Lambhoghini is one such organization in the luxury auto segment.
It definitely takes tame and effort to know how to tell people what you are able to do and what you're not able to do. Well structured phrases should help us do that, we don't want them to see we are not capable of doing other things. As others sai earlier on we must explain what we are best at so they can have a good understanding and tell others we are the best at... (what we do).