tracking email

[NNgocHung]

Hello everyone,

Recently I learned to use Hubspot to see if my customers receive and read mail. I noticed that a large number of emails were sent, and hubspot immediately informed me that the mail was opened. I suspect that this can't be the customer to open the mail so quickly? Has anyone come across this and know what the reason is?

[karstenkoehler · Accepted solution]

Hi @NNgocHung,

Some email clients open tracked emails in the background and that may trigger an instant open notification from HubSpot Sales.

Here's a tutorial on how to block those self-open notifications with the HubSpot Sales Outlook desktop add-in or Chrome extensio....

Best regards!