subscribe link couldn't be generated

HansK
Member

Hi, I'm getting the following error message when i'm trying to send an email through the CRM: Your email didn’t send because an unsubscribe link couldn't be generated for xyz.

 

I did check all the Hubspot Knowledgebase stuff and it worked the other day so I'm wondering if it is a bug on your end. 

5 Replies 5
jennysowyrda
Community Manager

HI @HansK,

 

Are you still experiencing this issue? If so, can you please share a screenshot of the error you are seeing? If you can also send me a link to the contact record (through a direct message or here), that would be great. 

 

Are all users experiencing this issue for this contact? Additionally, does the error message only show for one contact or all contacts.

 

Thank you,
Jenny


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0 Upvotes
HansK
Member

no it started working after couple of hours again

0 Upvotes
Rosala
Participant

Hi, this also happened to me for the first time right now. The recipient had a gmail-address. May this be relevant?

 

0 Upvotes
HansK
Member
Hi, I think this is related to their server performance and will happen once in a while.
MariaMilea
Contributor | Diamond Partner

This just happened to me as well. Is there any fix for this issue? Thank you!

0 Upvotes