Sales Email

LukeBilliot
Member

gmail group email not getting to Conversations

I've added my personal email to the personal email section under General. 

 

LukeBilliot_0-1677341511715.png

 

I've also added a google group email info@peakify.co email to Inbox Channels.

LukeBilliot_1-1677341572282.pngLukeBilliot_2-1677341604177.pngLukeBilliot_3-1677341651251.png

However, I am not receiving emails that go to info@peakify.co to the Conversations in Hubspot. I'm stuck and I've read everything provided.

 

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1 Reply 1
kvlschaefer
Community Manager
Community Manager

gmail group email not getting to Conversations

Hi @LukeBilliot,

 

Thanks for reaching out to the Community!

 

Can you confirm if you connected the Google Groups email as a team email and selected "Other Email" during the conversations inbox setup?

 

Screenshot 2023-02-27 at 9.22.22 AM.png Screenshot 2023-02-27 at 9.22.40 AM.png

 

Can you also confirm that you followed these steps to set up forwarding emails? 

 

Thank you!

 

Best,

Kristen


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