general error when sending emails
Sep 17, 2020 4:02 AM - edited Sep 17, 2020 4:03 AM
Dear Hubspot Team,
we received a general error today when sending about 50 emails. The error message, see screenshot, affects all e-mails.
To the background:
We send out about 50 sales emails per week. We send them directly from Hubspot with an interface to our Microsoft Office.
All emails were sent from the contact email@example.com. The e-mails are usually scheduled for sending the following day.
The recipients email addresses are direct email addresses, a basic email setting of the recipients against receiving sales emails can be excluded due to the number of 50 emails. Furthermore, spam can be excluded.
Until yesterday the sending was still running without problems.
After consulting our IT department, no errors can be found in our e-mail settings/server.
Please contact us for support.