Sales Email

DCristino
Member

email signature image disappeared

SOLVE

Hi!

I've been using the same email signature for 2 years maybe and 2 weeks ago the photo has just disappeared, it has only a rectangle. i tried to make it again in hubspot but didn't result. Any clue?

Also my colleagues happened the same. The images are stored in OneDrive.

Thank you 

  

Screenshot 2024-08-01 at 19.19.00.png

2 Accepted solutions
Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

email signature image disappeared

SOLVE

I belive its a free tool

You check more info here

You can find it in HubSpot's menu Library > Files

hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

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View solution in original post

0 Upvotes
RSchweighart
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

email signature image disappeared

SOLVE

Hi Doriana,

 

Do you have a banner at the top of your account indicating any tools were suspended? Files should be in the Library submenu you screenshot.

https://knowledge.hubspot.com/account-management/account-suspension-faq

 

This may be a question for HubSpot support as to why you do not have access to the files portion of HubSpot. Here's how to reach out to them.

RSchweighart_0-1724437703728.png

 

View solution in original post

0 Upvotes
9 Replies 9
Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

email signature image disappeared

SOLVE

Hi @DCristino 

this problem generally arises when the image is removed or moved from the Onedrive /Drive/Dropbox directory

or when security permissions are changed or updated and tightened and you cannot longer access to the image externally. This is very probable specially if you say that everyone in the team experienced the same issue.

You can try updating the photo again, take the public URL of the photo

and replace the link in the HTML of your signature.

Hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

DCristino
Member

email signature image disappeared

SOLVE

The thing is, we have the profile photo and the logo, both on the same folder in One Drive. the profile photo disappeared but the logo appears normal.

0 Upvotes
BérangèreL
Community Manager
Community Manager

email signature image disappeared

SOLVE

Hi @DCristino and welcome to the Community! 🎉
We are thrilled to have you join us! ❤️

Thank you for asking the Community!

I'd like to ask clarifying questions, please:

1. Has the name of the file or the link of the file been updated in OneDrive?
2. Is the image still in public sharing mode?
3. When you tried to add the signature in HubSpot again, did you get an error message? If yes, which one?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.


I also wanted to invite a couple of subject matter experts to this conversation: Hi @LouiseHare, @FCorbaci and @Mike_Eastwood do you have suggestions to help @DCristino, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks so much and have a great weekend!

Best,
Bérangère


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0 Upvotes
DCristino
Member

email signature image disappeared

SOLVE

Hello,

 

 Maybe this is the problem. Hubspot's file manager is not a free tool, right? I'm not finding it in my account.

 

Screenshot 2024-08-02 at 17.29.39.png

Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

email signature image disappeared

SOLVE

I belive its a free tool

You check more info here

You can find it in HubSpot's menu Library > Files

hope this helps

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

0 Upvotes
DCristino
Member

email signature image disappeared

SOLVE

Hello. I don't have the menu Library > Files. shall it be documents?

 

Screenshot 2024-08-05 at 17.09.42.png

0 Upvotes
RSchweighart
Top Contributor | Gold Partner
Top Contributor | Gold Partner

email signature image disappeared

SOLVE

Hi @DCristino, you'll need to have an admin grant you access to the files portion of your HubSpot portal. Files is free within HubSpot.

RSchweighart_1-1724353488932.png

 

 

RSchweighart_0-1724353450470.png

 

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier. 

0 Upvotes
DCristino
Member

email signature image disappeared

SOLVE

Hello Ryan,

 

Thank you, i've checked and i'm a super admin, so i should be able to see the files menu. can you show me the steps to access Files?

 

Thank you!Screenshot 2024-08-22 at 22.28.18.png

0 Upvotes
RSchweighart
Solution
Top Contributor | Gold Partner
Top Contributor | Gold Partner

email signature image disappeared

SOLVE

Hi Doriana,

 

Do you have a banner at the top of your account indicating any tools were suspended? Files should be in the Library submenu you screenshot.

https://knowledge.hubspot.com/account-management/account-suspension-faq

 

This may be a question for HubSpot support as to why you do not have access to the files portion of HubSpot. Here's how to reach out to them.

RSchweighart_0-1724437703728.png

 

0 Upvotes