I've been using the same email signature for 2 years maybe and 2 weeks ago the photo has just disappeared, it has only a rectangle. i tried to make it again in hubspot but didn't result. Any clue?
Also my colleagues happened the same. The images are stored in OneDrive.
this problem generally arises when the image is removed or moved from the Onedrive /Drive/Dropbox directory
or when security permissions are changed or updated and tightened and you cannot longer access to the image externally. This is very probable specially if you say that everyone in the team experienced the same issue.
You can try updating the photo again, take the public URL of the photo
and replace the link in the HTML of your signature.
Hope this helps
María Lucila Abal COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23&IN24 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor
Hi @DCristino and welcome to the Community! 🎉 We are thrilled to have you join us! ❤️
Thank you for asking the Community!
I'd like to ask clarifying questions, please:
1. Has the name of the file or the link of the file been updated in OneDrive? 2. Is the image still in public sharing mode? 3. When you tried to add the signature in HubSpot again, did you get an error message? If yes, which one?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I also wanted to invite a couple of subject matter experts to this conversation: Hi @LouiseHare, @FCorbaci and @Mike_Eastwood do you have suggestions to help @DCristino, please?
If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂