Sales Email

ABizet
Member

email not sent

SOLVE

Hello, 

I'm trying to send emails to small businesses and all of them bounced. The error message just say "not sent" and just explain either the email adress is wrong, or hubspot can't send it, or it is a spam. 

It is the first email I want to send them, so spam I highly doubt it. And i don't think that ALL my contacts are wrong... So not one email can be send///

 

Please help

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

email not sent

SOLVE

Hi @ABizet,

 

My apologies, I thought you were referring to marketing email, not sales emails.

 

For emails sent through a connected inbox, bounce details are available in the email engagement on the contact timeline. A bounce for a one-to-one sales email sent from HubSpot CRM will display less information than a marketing email because it's sent through a connected inbox. You'll receive a bounceback email with the full bounce response in your own inbox.

 

Please note:

  • HubSpot supports bounce detection for Google and Office 365 inboxes, but only has limited support for Exchange and IMAP inboxes. Because the configurations for Exchange and IMAP inboxes can vary greatly, HubSpot will not always be able to detect a bounce.
  • HubSpot can only detect bounces if the bounceback message is a direct reply to the email that bounced. Services like Mimecast can send bounce notifications as separate emails, which will cause issues with HubSpot's bounce detection.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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4 Replies 4
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

email not sent

SOLVE

Hi @ABizet,

 

It really depends on the exact hard bounce reason. If you're getting an "Unknown user" reason, then it's very unlikely that this email address still exists, see here: https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce

 

Can you share more details?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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0 Upvotes
ABizet
Member

email not sent

SOLVE

Screenshot 2022-09-19 104731.png

0 Upvotes
ABizet
Member

email not sent

SOLVE

It says "a problem appeared during sending. This email has not been sent"

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

email not sent

SOLVE

Hi @ABizet,

 

My apologies, I thought you were referring to marketing email, not sales emails.

 

For emails sent through a connected inbox, bounce details are available in the email engagement on the contact timeline. A bounce for a one-to-one sales email sent from HubSpot CRM will display less information than a marketing email because it's sent through a connected inbox. You'll receive a bounceback email with the full bounce response in your own inbox.

 

Please note:

  • HubSpot supports bounce detection for Google and Office 365 inboxes, but only has limited support for Exchange and IMAP inboxes. Because the configurations for Exchange and IMAP inboxes can vary greatly, HubSpot will not always be able to detect a bounce.
  • HubSpot can only detect bounces if the bounceback message is a direct reply to the email that bounced. Services like Mimecast can send bounce notifications as separate emails, which will cause issues with HubSpot's bounce detection.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.