disconnecting a shared inbox

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Visitor

Hi all, 

 

I've accidentally connected my personal email as the shared inbox, so I can't send sequences through my personal email. I've tried disconnecting my email as the shared email, but it says I can't because you have to have at least one email connected as the shared email. The problem is, I'm a one person team, so there are no other people to do this for me.

 

I've seen a couple of posts in the community, and followed the solutions they provided, but nothing worked. Any help would be great. Thanks all! 

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Solution
Community Manager

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny


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1 Reply 1
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Solution
Community Manager

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post