Sales Email

panlyd
Membre

disconnecting a shared inbox

Résolue

Hi all, 

 

I've accidentally connected my personal email as the shared inbox, so I can't send sequences through my personal email. I've tried disconnecting my email as the shared email, but it says I can't because you have to have at least one email connected as the shared email. The problem is, I'm a one person team, so there are no other people to do this for me.

 

I've seen a couple of posts in the community, and followed the solutions they provided, but nothing worked. Any help would be great. Thanks all! 

1 Solution acceptée
jennysowyrda
Solution
Gestionnaire de communauté
Gestionnaire de communauté

disconnecting a shared inbox

Résolue

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny

Voir la solution dans l'envoi d'origine

1 Réponse
jennysowyrda
Solution
Gestionnaire de communauté
Gestionnaire de communauté

disconnecting a shared inbox

Résolue

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny