disconnecting a shared inbox

SOLVE
panlyd
Member

Hi all, 

 

I've accidentally connected my personal email as the shared inbox, so I can't send sequences through my personal email. I've tried disconnecting my email as the shared email, but it says I can't because you have to have at least one email connected as the shared email. The problem is, I'm a one person team, so there are no other people to do this for me.

 

I've seen a couple of posts in the community, and followed the solutions they provided, but nothing worked. Any help would be great. Thanks all! 

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny

View solution in original post

1 Reply 1
jennysowyrda
Solution
Community Manager

Hi @panlyd,

 

You should be able to delete the shared inbox by following the steps here. You can then reconnect the email as a personal inbox by following the steps here.

 

Please let me know if you get stuck during this process.

 

Thank you,
Jenny

View solution in original post