can't remove template folder

[adecker1]

I'm trying to clean up our templates and add a few more, but it won't let me delete the template folder as it says there are still templates in there. I've confirmed—the folders I want to delete are empty. please advise!

[GerardoMuro · Accepted solution]

Even if the folder looks empty, HubSpot might think it still contains templates. Here’s what you can try:

Steps to fix it:

1. Refresh or log out/in
   HubSpot might not refresh the folder view right away. A quick reload or logout can help.

2. Clear filters
   Make sure there are no filters hiding templates.

3. Refresh the page or use incognito mode: Sometimes the UI doesn’t update correctly, and the folder still appears in use. A quick refresh or logging in from an incognito window can help.

4. Permissions: Ensure you have the necessary permissions to delete folders.

If none of that works, it might be a backend issue — in that case, I’d recommend reaching out to HubSpot support with a screenshot and the folder name.

Hope this helps! Let me know how it goes.

[GerardoMuro · Accepted solution]

Even if the folder looks empty, HubSpot might think it still contains templates. Here’s what you can try:

Steps to fix it:

1. Refresh or log out/in
   HubSpot might not refresh the folder view right away. A quick reload or logout can help.

2. Clear filters
   Make sure there are no filters hiding templates.

3. Refresh the page or use incognito mode: Sometimes the UI doesn’t update correctly, and the folder still appears in use. A quick refresh or logging in from an incognito window can help.

4. Permissions: Ensure you have the necessary permissions to delete folders.

If none of that works, it might be a backend issue — in that case, I’d recommend reaching out to HubSpot support with a screenshot and the folder name.

Hope this helps! Let me know how it goes.

[BérangèreL · Accepted solution]

Hi @adecker1 and welcome, we are so glad to have you here!

Great question, thanks for asking the HubSpot Community and thanks @GerardoMuro for your help!

I can see in this article "Create and send sales templates" that, to create and edit more than the first three templates, you must meet some criteria.

To delete the template folder, you could have an admin with a sales seat do it or you could ask an admin in your Hub to give you a sales seat.

This should allow you to delete the templates and folders.

I hope this helps!

Have a lovely day! 🌞
Bérangère