bounces from sequences

[JAlexander27]

Hello!  When I send another sequence to contacts that I have sent to before...it informs me that the sequence won't send to some (unsubscribed and bounced)...BUT these contacts do not have a Hard Bounced reason.  

Why have they bounced?  And how come I cannot see a bounced reason?  I want to know what to do with these and how I can filter them into a list.

[BukunmiOdetayo · Accepted solution]

Hi @JAlexander27,

To begin, you cannot send any type of email to contacts who have unsubscribed from your mailing list. You can filter such contacts into a list by going to "Lists" -> "Create a list" -> "Contact-based" -> "Active List". Under filter, use "contact property" and then "unsubscribed from all email is equal to True".

For the bounces, there are a lot of reasons why a contact may bounce. However, HubSpot disables a contact that has bounced globally from receiving further email communications. Check this resource about Email bounce Types to learn more.

Let me know if this helps.

[JAlexander27]

Hello!  And thank you for your response.  Yep, regarding the bounces, I know that Hubspot disallows further emails to be sent...but I do not seem to be able to get a list of these and delete them.  Because there is no actual Hard Bounce Reason, but they DID infact, bounce.  So how can I get these in a list to delete?  I just happen to see that there are plenty of bounced contacts that will not go out when I try to enroll them in a sequence...  I hope that makes sense???

[BukunmiOdetayo]

Hi @JAlexander27,

Yes, you can create a list of hard-bounced contacts so you are able to delete them from your account.

Watch this video to do this.

Please tag me in your response so I can come back to you if you have further questions.