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Solved
Patti_R on April 25, 2025
I'm trying to understand why both I (as the admin) and my user only see the option to reply to an email directly from the timeline on some emails but not all. We are new to HubSpot, so I'm wondering if the issue has to do with replying to older emai read more
1 upvote
1 Reply
Accepted solution
Contributor
April 25, 2025 14:08
Hello @Patti_R The “Reply” button only shows up on timeline entries that HubSpot classifies as a logged email tied to a still-connected shared ...read more
GlenMichaelsen on April 25, 2025
Hi We are using Hubpsot Chrome Extension for easily tracking emails sent through online Gmail – which works great. But, for most of of sales personal, they use Outlook Mail Client (still only connected to their Gmail account), and we can't s read more
0 upvote
1 Reply
Community Manager
April 25, 2025 14:25
Hi, @GlenMichaelsen 👋 Thanks for your post. It sounds like a challenging and unique situation. While I don't have a direct solution, I would l...read more
AGestion on April 24, 2025
Bonjour, L'outil ne reconnaît pas les URL Dropbox de mes photos de profil et de logo. Dans les paramètres Dropbox il est pourtant indiqué que quiconque a le lien peut consulter. Voici le lien : https://www.dropbox.com/scl/fi/puvjx5edhp96dola78i0 read more
0 upvote
1 Reply
Community Manager
April 24, 2025 06:51
Bonjour @AGestion , Merci d’avoir posté dans la Communauté ! Je voudrais faire appel à quelques uns de nos experts : @Bruno_Teixeira , ...read more
Solved
LNicolaides on April 23, 2025
Hi, Can anyone possibly help figure out how to delete 3 email templates if it's tied to a Sequence? We had Pro version when these were created couple years ago - as now with Free version, I can't access Sequences and I can't get any technical sup read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 23, 2025 13:40
Hi @LNicolaides , There is a dedicated thread for this here: https://community.hubspot.com/t5/Sales-Hub-Tools/PLEASE-READ-Deleting-Sequences-...read more
CLewis243 on April 22, 2025
Unfortunately, SMTP is not supported outside of connected Google or Outlook email accounts. In speaking with your Tech Team twice, they said there is no timeline on supporting a secondary domain such as SparkPost for direct email/senquence email sen read more
0 upvote
2 Replies
Contributor
April 23, 2025 14:29
Hi @CLewis243 There are some middleware solutions that could help you send the information through SparkPost API triggered by logic in HS work...read more
Solved
DVortisch on April 22, 2025
Ich bekomme seit vier Tagen keine Mails auf dv@dietervortisch.de (Google Account). Laut Google Service liegt der Fehler an der Verknüpfung von HubSpot mit Outlook. Outlook-Testnachricht kommt an, eigene Tests von anderen Accounts nicht. Wo lieg read more
0 upvote
2 Replies
Accepted solution
Member
April 25, 2025 09:57
Hallo, danke für die Antwort! Das Problem ist gelöst, es lag beim Provider.
Solved
KWeir6 on April 15, 2025
Hello! I tried to set up inboxes for my team, but it's not clear on how these work. My goal: I want all emails from a certain persona to show up in one inbox. Another issue, when trying to set up the inbox for the team, it created one read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
April 15, 2025 13:52
Hey Katie, Do I understand it right that you are trying to set up your conversations inbox. If that's the case, the key thing is not to connect you...read more
Solved
ALePage on April 15, 2025
Hello, My transactions used to be updated by emails / calendar invites that included someone with the domain name of the prospect. This doesn't seem to work for me anymore. Is this still possible? If so, can you help on the process? My ema read more
0 upvote
2 Replies
Accepted solution
Member
April 15, 2025 08:09
Thank you. I found the issue. I was adding contacts to the deal, but not entreprise, assuming it would populate automatically. For those that have an ...read more
Solved
Felicitas on April 14, 2025
Which size is recommended for images and logos to be used in the new Hubspot Email Signature Generator? I Couldn find any info as the instruction is linking to the Email signature generator HOME.
Accepted solution
Community Manager
April 14, 2025 11:18
Hi @Felicitas , Thanks for the details! The width should ideally be 130px as this is the max width images are displayed at. The height can...read more
Solved
NFernandez2 on April 10, 2025
When I try to do email sequence at first it had a lock on it, even though I have pro sales hub. Now it says I need to connect an inbox which I laready did .
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 11, 2025 00:07
Hi @NFernandez2 , Having a Sales Hub Professional subscription is not necessarily the same as having an assigned seat: https://knowledge.hubs...read more
Solved
JJD2000 on April 09, 2025
Hey community, I wonder if you can help with this please? My boss was notified by HS that 22 of her sales emails had all been opened at the same time (7.11 am) by leads. I'm assuming that all of leads did not interact with different messages at read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 09, 2025 07:11
Hi @JJD2000 , I'd recommend not sharing personal information of individuals in a public community. cc @CommunityTeam Generally, what ...read more
Solved
Sudharsan1293 on April 07, 2025
Hi what type of campaign do you run for lead generation and how you convert Non SQL to SQL
0 upvote
2 Replies
Accepted solution
Top Contributor | Platinum Partner
April 07, 2025 21:05
Hi @Sudharsan1293 I totally agree with Karsten and wanted to jump in with a few tips that have really helped me convert more effectively using t...read more
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