We've been getting a lot of issues with various templates not referencing document or sender links when editting via sequence steps. Previous links will become broken and furthermore, we won't be able to save the template because of the various read more
Hi, so my emails dont copy over from outlook. thi has been an issue for months now despite continued "advice" from Hubspot, ive followed the steps below and yet i am still unable to collerate my emails form any account and havnt been able to do so read more
Hi, So yes ive added on all the add ins, my inbox is connected, my emails do not copy over from outlook to hubspot and i have followed all the steps ...read more
Hi, someone has got in touch with us to say she's not receiving our emails. I've checked and her email address is correct/valid but it's previously hard bounced. We're on the free plan, so I can't choose to unbounce. If I delete her as a contac read more
I have a sequence that was sent but the contact name was different from the contact name in Properties. The example: Jackie is the contact, however in the sequence their name was sent as Jeckkie. How does this type of error occur, and can it be prev read more
Hi, For second time in a few I received a message advicing that my email has been deactivated. The last time I was able to activate it but now I can't. Could someone help me and let me know what I should do and why is this happening?
Hello @Urileando ,
HubSpot may deactivate or mark an email account as disconnected when it detects issues related to email sending, authenticat...read more
Hi I am using the Free Hubspot at the moment trialling it for a few months so I can report back to management. I have used Hubspot in the past and love it. With the free version I am trying to sync it to my outlook calendar and emails so that I c read more
@LHowarth5 welcome I feel your pain nothing kills a demo faster than the “Need admin approval” wall. Here’s what’s happening and the quickest wa...read more
I'm trying to clean up our templates and add a few more, but it won't let me delete the template folder as it says there are still templates in there. I've confirmed—the folders I want to delete are empty. please advise!
Hi @adecker1 and welcome, we are so glad to have you here! Great question, thanks for asking the HubSpot Community and thanks @GerardoMuro f...read more
Hello HubSpot Community, I'm reaching out to gather insights on an issue I've encountered with the AI Assistant: When drafting follow-up emails for stalled deals, the AI doesn't seem to pull in previous conversation contexts like past emails, read more
Hello, unfortunately, I don't know of anything else that you could do besides what you already enabled in the AI settings. I haven't used the AI as...read more
I'm having an issue with HubSpot’s BCC and forwarding functionality not working for one of my team members, and I'm hoping someone can help clarify what’s going on. Here’s what I’ve confirmed: My teammate’s email address is correct and verif read more
Hi @tkow_2020 ,
These are the exact requirements for emails to log. You're mentioning some of these but not all of them exactly. Could you con...read more
Hello everyone, A while ago, I set up an opt-out inbox on HubSpot with it's own email address. It worked great, but I was notified today that it was bouncing emails addresses to it. The error message you get when you attempt to send an email read more
Hi @HRichthe2nd , From the error message it looks like the recipient's email server blocked the email forwarding from the opt out address you h...read more
I have looked through the solutions offered for connecting a shared inbox and they don't work for me. We have a shared Outlook email that does not have it's own credentials. I was told to follow the settings>inbox>inboxes>add channel workfl read more
Hi @TheyCallMeJanet ,
M365 shared mailboxes don't have credentials like an individual email account would have. You can still connect it to th...read more