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Solved
VDown on September 30, 2022
Hi, I want to set up my email on HubSpot and the instructions say to copy the forward address to my email account but my email account is set up on my MacBook mail app where I don't see the option of a forwarding address. Please advise and read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
September 30, 2022 13:45
Hi @VDown ! Please let me know if this doesn't help. I may not be understanding your question correctly. Please let me know what help guide you are ...read more
Solved
bellach on September 29, 2022
i want to connect my ali mail on hubspot, but i failed. please any solution that help me to connect it sucessfully?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
September 29, 2022 21:50
Hi @bellach , When connecting other email providers than Gmail, Microsoft Outlook or Microsoft Exchange, there are specific steps: https://kn...read more
VDown on September 28, 2022
Hi In writing emails from HubSpot, it shows the company name in the "from" field instead of my personal name. How do I change this? I already tried going to the edit options of the IMPA settings but I don't see where I can edit this. TIA
0 upvote
3 Replies
Member
September 29, 2022 00:37
Hi Daniel, That is exactly what I have on my end. My name is showing under "Profile" but when I go to send an email, it's the company's name.
Solved
did-vmonroig on September 28, 2022
Hello. Some time ago, I configured a shared IMAP account whose password has recently changed. I'm unable to change this account details because I can't find this option anymore. Has been removed from HubSpot free edition? Where can I find it? read more
0 upvote
4 Replies
Accepted Solution
Community Manager
September 29, 2022 16:05
Correct, you cannot use a single email account as both your personal email and team email in HubSpot. If you need to use both the conversations...read more
Solved
RDimitrova on September 26, 2022
We've had three sequences that have been stopped on step 3 from the sequences, due to an "Error". When we navigate to the analyze section for the respective sequences, it shows simply "Error". The first two steps were issued properly and in step 3, read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Elite Partner
September 26, 2022 06:27
@RDimitrova that has to be frustrating. Have you messaged support with screenshots or shared your screen on a call with them? I'd also look at th...read more
OEhrenberg3 on September 23, 2022
Hello, So we will start selling different manufacturers products to companies and our initial idéa was to sell 1 manufacturers products to companies. Now we are wondering how we could best sell multiple manufacturers as we wont have their produc read more
0 upvote
1 Reply
Participant
September 23, 2022 09:00
@OEhrenberg3 do you know if those companies have an e-commerce presence? If so, you could take their product library and embed it on your site.
Solved
KShearer on September 22, 2022
Anyone else's mobile notifications not working? They were working fine this morning and then all of a sudden I am not getting notified when someone opens up my emails. I have checked and ensured notifications are ON for Mobile on the Mobile App, I read more
1 upvote
2 Replies
Accepted Solution
Top Contributor | Diamond Partner
September 23, 2022 08:27
@KShearer I am receiving my notifications correctly so unfortunately can't be of much help here. When you say "A tech" do you mean you contacted HS...read more
Solved
AShaligram4 on September 22, 2022
Hello, So recently, I attended an Event where I was able to generate quite a few leads, where the leads gave their information (Fname, Last Name, Email, Company, Phone number) etc. They also agreed to receive emails from me. I had a CSV of thes read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 11:39
Hi @AShaligram4 , If you have "Legal basis required" enabled in the GDPR settings , HubSpot expects contacts to be opted into the same subscr...read more
Solved
KaloYankulov on September 22, 2022
Hi guys, New Sales Hub user here. I'm currently trying to figure out what is the best way to log in contact's email activity in the CRM. Basically, my goal is to have a cohesive view of all email conversations tied to a particular contact. We ha read more
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
September 22, 2022 00:32
Hi @KaloYankulov , Either this email address would have to be connected as a conversations inbox in HubSpot, replies to marketing email should...read more
Solved
grodriguezop on September 21, 2022
Hello everyone, I would like to know if it was possible to track the opening and reading of documents sent from an email template, without the recipient having to type in their email address (knowing that the link comes from an email sent from H read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Partner
September 21, 2022 10:52
Hi @grodriguezop you do have the option to turn it off if you don't want to require it:
Solved
JWard9 on September 20, 2022
I am BCCing my specific HubSpot address to log emails and they are not beign logged for me but for other people they are. I have sales access and my profile looks the same as my colleagues, why won't they log. Any information will be helpful. read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Partner
September 20, 2022 13:34
Hi @JWard9 silly question, since it is working for others on your team, have you checked to make sure none of the numbers in your portal ID are out...read more
Solved
ABizet on September 19, 2022
Hello, I'm trying to send emails to small businesses and all of them bounced. The error message just say "not sent" and just explain either the email adress is wrong, or hubspot can't send it, or it is a spam. It is the first email I want to s read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
September 19, 2022 01:53
Hi @ABizet , My apologies, I thought you were referring to marketing email, not sales emails. For emails sent through a connected inb...read more
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