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JBolton on March 30, 2023
We get loads of clicks showing up which we don't think are real. This undermines our click tracking as we have a mix of positive signals (real clicks) and false positives. The false positives all have the same timestamp as the email is sent, an read more
0 upvote
3 Replies
March 30, 2023 23:15
Hello @JBolton , I understand your issue and I have seen respected @karstenkoehler have also tried to help you. But luckily I had more
MMoreira5 on March 30, 2023
Hi! Is there a scalable way to see deals that have emails sent but zero opens?
0 upvote
2 Replies
Accepted Solution
Participant | Elite Partner
March 30, 2023 07:14
Hey MMoreira5! Depending on what you want to do with the data you can use lists or the custom reporting tool to achieve this. If you want to more
dtminahan on March 29, 2023
Hello! I am experiencing an issue where some sales emails that have been opened do not have a "Recent sales email open date" value. I cannot figure out why this is happening. I have contacts in the same sequence where both contacts opened various em read more
0 upvote
1 Reply
Accepted Solution
March 29, 2023 16:51
I found the solution in case anyone else runs into this problem. The "Legal basis for processing contact's data" field must have a value. See this more
MFalamas on March 28, 2023
Hi there, I am facing a challenge and hoping you can help me with a workaround: We have a sequence with multiple actions, the first one being a customized email, including the subject line and we want the emails to continue as threads. On the read more
0 upvote
1 Reply
Community Manager
March 29, 2023 07:40
Hi @MFalamas , Thank you for reaching out to the Community! The expected behaviour here is that the threading feature in Sequences will more
CFreezman on March 27, 2023
I have a question: I send a ton of 1-1 emails. Today, I sent 50 emails (not mass emails but 1-1). Tomorrow I plan to send 50 more and by the end of the month, I will send a total of 400+ 1-1 personalized emails. Now, can I report on all these and s read more
0 upvote
1 Reply
Hall of Famer | Partner
March 27, 2023 21:35
Hi @CFreezman , You can create custom reports on sales emails in the custom report builder: Menu > Reports > Reports > Create more
VRakitski on March 27, 2023
Hi there, If the one tracked sales email had multiple recipients and in the contact details any of them I see that some email opens occured. Is it possible to find out which specific recipient opened this email? Thank you,
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 27, 2023 01:37
Hi @VRakitski , Unfortunately not, no. A sales email tracking pixel does not know by whom it is loaded. You can find out more about how this more
Freezdom on March 24, 2023
Is it possible to connect an IMAP email to the calendar instead of the only two options of Gmail and outlook?
0 upvote
3 Replies
March 31, 2023 00:01
Is my question clear enough?
LDecant on March 23, 2023
2 bugs 1) connecting the email for my colleague to her account (xxx) 2) allowing me to connect both email and google calendar (for xxx). My email adres "xxx” is hosted by a hosting provider called Combell. 2) My google account is an account that h read more
0 upvote
9 Replies
March 24, 2023 08:50
But you are saying bi-directional sync for calendar AND INBOX. but I don't want the inbox from google to sync. I ONLY wish the calendar to sync. The more
NBi on March 22, 2023
Hi, we used to block an email sender by mistake, but we can't find where to change it which cause the emails go to spam. Thanks.
0 upvote
4 Replies
Accepted Solution
March 23, 2023 00:17
Yes, I tried that, but the further emails still go to spam, so I have to move them one by one. Are there any ways to fix that?
JAlexander27 on March 22, 2023
Hello! When I send another sequence to contacts that I have sent to informs me that the sequence won't send to some (unsubscribed and bounced)...BUT these contacts do not have a Hard Bounced reason. Why have they bounced? And how read more
0 upvote
3 Replies
Accepted Solution
Top Contributor | Partner
March 22, 2023 11:37
Hi @JAlexander27 , To begin, you cannot send any type of email to contacts who have unsubscribed from your mailing list. You can filter such more
Ynotslingmeat on March 20, 2023
Here's my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc'd on sales emails. Is there a way to exempt internal email addresses from trigg read more
0 upvote
1 Reply
Hall of Famer | Partner
March 20, 2023 08:58
Hi @Ynotslingmeat , Unfortunately that's not possible, no. The tracking pixel doesn't know by whom it's being loaded. There's more more
KDesJardin on March 17, 2023
Can the same sequence be running multiple times? For example: Can I start "Sequence 1" today with "x" contacts and then tomorrow start "Sequence 1" with "y" contacts? The sequence takes 28 days to finish. Or would it be better to use a workflo read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 17, 2023 08:47
Hi @KDesJardin , Yes, you can. Sequences don't have to have fixed start dates like campaigns. You could think of them like collections of more
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