We get loads of clicks showing up which we don't think are real. This undermines our click tracking as we have a mix of positive signals (real clicks) and false positives. The false positives all have the same timestamp as the email is sent, an read more
Hey MMoreira5! Depending on what you want to do with the data you can use lists or the custom reporting tool to achieve this.
If you want to p...read more
Hello! I am experiencing an issue where some sales emails that have been opened do not have a "Recent sales email open date" value. I cannot figure out why this is happening. I have contacts in the same sequence where both contacts opened various em read more
I found the solution in case anyone else runs into this problem. The "Legal basis for processing contact's data" field must have a value. See this kn...read more
Hi there, I am facing a challenge and hoping you can help me with a workaround: We have a sequence with multiple actions, the first one being a customized email, including the subject line and we want the emails to continue as threads. On the read more
Hi @MFalamas ,
Thank you for reaching out to the Community!
The expected behaviour here is that the threading feature in Sequences will over...read more
I have a question: I send a ton of 1-1 emails. Today, I sent 50 emails (not mass emails but 1-1). Tomorrow I plan to send 50 more and by the end of the month, I will send a total of 400+ 1-1 personalized emails. Now, can I report on all these and s read more
Hi there, If the one tracked sales email had multiple recipients and in the contact details any of them I see that some email opens occured. Is it possible to find out which specific recipient opened this email? Thank you,
Hi @VRakitski ,
Unfortunately not, no. A sales email tracking pixel does not know by whom it is loaded. You can find out more about how this w...read more
2 bugs 1) connecting the email for my colleague to her account (xxx) 2) allowing me to connect both email and google calendar (for xxx). My email adres "xxx” is hosted by a hosting provider called Combell. 2) My google account is an account that h read more
But you are saying bi-directional sync for calendar AND INBOX. but I don't want the inbox from google to sync. I ONLY wish the calendar to sync. The ...read more
Hello! When I send another sequence to contacts that I have sent to before...it informs me that the sequence won't send to some (unsubscribed and bounced)...BUT these contacts do not have a Hard Bounced reason. Why have they bounced? And how read more
Hi @JAlexander27 ,
To begin, you cannot send any type of email to contacts who have unsubscribed from your mailing list. You can filter such c...read more
Here's my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc'd on sales emails. Is there a way to exempt internal email addresses from trigg read more
Hi @Ynotslingmeat ,
Unfortunately that's not possible, no. The tracking pixel doesn't know by whom it's being loaded. There's more information...read more
Can the same sequence be running multiple times?
For example: Can I start "Sequence 1" today with "x" contacts and then tomorrow start "Sequence 1" with "y" contacts? The sequence takes 28 days to finish. Or would it be better to use a workflo read more
Hi @KDesJardin ,
Yes, you can. Sequences don't have to have fixed start dates like campaigns. You could think of them like collections of temp...read more