We get loads of clicks showing up which we don't think are real. This undermines our click tracking as we have a mix of positive signals (real clicks) and false positives. The false positives all have the same timestamp as the email is sent, an read more

Hi! Is there a scalable way to see deals that have emails sent but zero opens?

Hello! I am experiencing an issue where some sales emails that have been opened do not have a "Recent sales email open date" value. I cannot figure out why this is happening. I have contacts in the same sequence where both contacts opened various em read more

Hi there, I am facing a challenge and hoping you can help me with a workaround: We have a sequence with multiple actions, the first one being a customized email, including the subject line and we want the emails to continue as threads. On the read more

I have a question: I send a ton of 1-1 emails. Today, I sent 50 emails (not mass emails but 1-1). Tomorrow I plan to send 50 more and by the end of the month, I will send a total of 400+ 1-1 personalized emails. Now, can I report on all these and s read more

Hi there, If the one tracked sales email had multiple recipients and in the contact details any of them I see that some email opens occured. Is it possible to find out which specific recipient opened this email? Thank you,

Is it possible to connect an IMAP email to the calendar instead of the only two options of Gmail and outlook?

2 bugs 1) connecting the email for my colleague to her account (xxx) 2) allowing me to connect both email and google calendar (for xxx). My email adres "xxx” is hosted by a hosting provider called Combell. 2) My google account is an account that h read more

Hi, we used to block an email sender by mistake, but we can't find where to change it which cause the emails go to spam. Thanks.

Hello! When I send another sequence to contacts that I have sent to before...it informs me that the sequence won't send to some (unsubscribed and bounced)...BUT these contacts do not have a Hard Bounced reason. Why have they bounced? And how read more

Here's my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc'd on sales emails. Is there a way to exempt internal email addresses from trigg read more

Can the same sequence be running multiple times? For example: Can I start "Sequence 1" today with "x" contacts and then tomorrow start "Sequence 1" with "y" contacts? The sequence takes 28 days to finish. Or would it be better to use a workflo read more