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Résolues
SWard75 le Décembre 06, 2024
Hello, We have a sequence of emails with call task intervals (not pausing the sequence). We want our sales team to receive a call task for anyone who clicks on a link in the emails, but not pause the sequence. Many thanks Steven
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4 Réponses
Solution Acceptée
Contributeur de premier rang | Partenaire solutions Elite
Décembre 06, 2024 12:36
Hi @SWard75 this needs testing but I would look for: You'll need to select Sequence enollment here Testing is to underst...Lire la suite
Résolues
VVasileiou3 le Décembre 04, 2024
Hi, so a sales man created a deal and assigned it to me to send an offer to the client. I sent the e mail to the client via hubspot. The sales man couldnt see that, when he entered his hubspot. Both we could see all the notes,comments, attachements Lire la suite
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5 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Décembre 04, 2024 13:13
@VVasileiou3 No, there are only the options shown in the dropdown. If you have teams set up and both the affected and the sending user are on the s...Lire la suite
Résolues
ABertrande le Décembre 04, 2024
Hello everyone, I just tried creating a signature and I have a problem with the social network links. In the source code they are present. Before sending an email too..but when receiving it the logos and links do not appear (see screenshot) Thanks f Lire la suite
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2 Réponses
Solution Acceptée
Leader d'opinion | Partenaire solutions Platinum
Décembre 04, 2024 10:36
Hey @ABertrande the HubSpot signature tool just creates the HTML layout for a signature, unfortunately email clients really vary wildyly on how the...Lire la suite
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ISmolin le Novembre 28, 2024
Good day, everyone! I see that HubSpot has capabilities to see how many times an email was opened, by whom (Contact, email), and at what time if we send it using HubSpot, but not an email Client we use—Gmail/ Outlook, right? I can see it in a fe Lire la suite
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2 Réponses
Solution Acceptée
Conseiller clé | Partenaire solutions Diamond
Novembre 28, 2024 08:21
Hi @ISmolin , Great questions! Here’s how it works: - You can send emails either directly from HubSpot or through your synced email ...Lire la suite
Résolues
MBagert le Novembre 28, 2024
Hello, If I looks under contacts, in my newsletter subscribers list it comes up with those who have subscribed to my news letter. But when I got to create an email and I select who I am sending to, my newsletter subscribers list if showing ( Lire la suite
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5 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 28, 2024 07:43
Hi @MBagert , Can you please share a screenshot of this? @MBagert wrote: But when I got to create an email and I select who I am se...Lire la suite
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TPPREC le Novembre 26, 2024
Hi I've tried to look at the other threads but there don't seem to be any definite solutions. Three of us are using Hubspot in our small company. For two of us, the emails are being logged when sent through Outlook. The other colleague's Lire la suite
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1 Réponse
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 26, 2024 11:05
Hi @TPPREC , There are a few more requirements that must be met, you can find them here: https://knowledge.hubspot.com/connected-email/log-em...Lire la suite
Résolues
MTrevino6 le Novembre 22, 2024
Hi HubSpot Community, I'm having an issue with dynamically inserting a custom field into a URL within an email template. Here's the situation: I have a URL structure like this: https://website.com/{{contact.franchise_urls}}/purpose-driven-care/ Lire la suite
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1 Réponse
Solution Acceptée
Conseiller clé
Novembre 23, 2024 03:37
Hi @MTrevino6 Thanks for all the details and context. My best guess is that drop-down property might be the issue. Have you tried usin...Lire la suite
JMarketing4 le Novembre 22, 2024
Hello, I could use some help with custom event triggers for unenrollment within a workflow. I know you can create enrollment triggers based on custom events, but is this possible for unenrolling contacts within a workflow? Any help is appreciate Lire la suite
1 Mention J'aime
1 Réponse
Gestionnaire de communauté
Novembre 25, 2024 03:12
Hi @JMarketing4 and welcome, we are so glad to have you here! Thanks for asking the Community! I'd like to share these articles that might be o...Lire la suite
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SZampogna le Novembre 21, 2024
We just added our engineers to HubSpot and have asked them to start tracking correspondence with customers. He has a contact he always engages with, but since he added HubSpot to his email, when he logs and tracks the email, she is not receiving the Lire la suite
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1 Réponse
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 21, 2024 15:28
Hi @SZampogna , Tracked emails contain a tracking pixel: https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-an...Lire la suite
Résolues
AM84 le Novembre 21, 2024
Hello, I need to unbounce a contact. When I visit the contact it does say "Contact has bounced" but nothing else, no option to remove it.
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3 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 21, 2024 07:45
Hi @AM84 , Unbouncing a contact is not possible in the free tools, it's a Marketing or Content Hub Professional or Enterprise feature. See the...Lire la suite
Résolues
DandGrid le Novembre 21, 2024
I have been sending emails via Gmail using the hubspot extension, i don't have privacy settings enabled and I dont live in GDPR. I also have log and track enabled. Yet I am not able to view who has opened my email and nor can I track my link clicks. Lire la suite
1 Mention J'aime
2 Réponses
Solution Acceptée
Conseiller clé | Partenaire solutions
Novembre 21, 2024 04:03
Hey @DandGrid To track email views and document link clicks using the HubSpot extension in Gmail ensure that your HubSpot account's privacy s...Lire la suite
Résolues
SadaomiNishi_24 le Novembre 20, 2024
Is there any way to get a popup or switch to manual sending before the sequence is executed and the email is automatically sent? My colleague is afraid of misdirects. Thank you!
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2 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 20, 2024 15:09
Hi @SadaomiNishi_24 , Do you mean that, after the sequence is scheduled for a contact, a message reconfirms the sending shortly before it is d...Lire la suite
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