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SashaFunk on February 28, 2024
We have set up IMAP+SMTP email through HubSpot. We have discovered an issue with direct one-to-one emails. Our one-to-one open rate is very low, and it turns out that some emails are not being sent. Our replies to customers' emails within the read more
0 upvote
1 Reply
Community Manager
February 28, 2024 17:03
Hey @SashaFunk , thank you for posting in our Community! Please, ensure that your SMTP settings in HubSpot are configured correctly. Double-...read more
Solved
RMeng65 on February 27, 2024
I was wondering if there was a way to stop being notified when I opened an email that I wrote. Many times I go to my sent folder in Outlook to reread emails for information that I originally sent out. When this happens I get notified that "someone read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 27, 2024 13:23
Hi @RMeng65 , This depends on whether you're using the sales extensions, but generally yes, this is possible. You can find instructions here: ...read more
viteku on February 26, 2024
I cannot connect from Hubspot to my paid Google Workspace Gmail anymore. This was connected for few years. Now, it is disconnected for 3 days. I try to reconnect, but I receive this error message. GmailSubscriptionError{type=INITIAL_WATCH, read more
0 upvote
1 Reply
Participant
February 26, 2024 16:25
Hi @viteku , Unfortunaltey it looks like you have exceeded one of the rate limits for the Gmail API. This is probably because you have sent too man...read more
SAngove on February 21, 2024
We have been with hubspot a few years and have always used the conversation inbox to manage interactions with customers. Our emails are sent using a 3rd party hosting provider. Up until about a week ago our emails would be sent and display to a re read more
0 upvote
1 Reply
Guide | Elite Partner
February 22, 2024 03:35
Hi @SAngove , Looks like you have been affected by this recent HubSpot Update by their product team   In-depth Info on these KB article...read more
scott_at_TruLaw on February 21, 2024
If there are multiple contacts on a deal, and we have a workflow associated with the deal to send a series of emails - will one email go to all the contacts on the Deal OR will each contact get an individual email?
0 upvote
1 Reply
Top Contributor
February 21, 2024 16:25
@scott_at_TruLaw the email by default would go to all marketing contacts associated with the deal. You also have the option to use association labe...read more
CrystalMailing on February 21, 2024
Hi, I have linked my IONOS emails to pull into hubspot by using the forwarding option to send emails out, the emails then go through my domain which is good but when I log into IONOS webmail, I cannot see any emails sent through hubspot in my sent read more
0 upvote
2 Replies
February 22, 2024 06:16
Hi @PamCotton , Thank you for your reply, I understand now that HubSpot is in essence sending emails out like marketing emails which dont show up in...read more
NCammarota on February 21, 2024
I need to track an email that will have more than one recipient. Is there a way to do it with the tracking pixel?
0 upvote
1 Reply
Hall of Famer | Partner
February 21, 2024 11:01
Hi @NCammarota , No, this is not possible. Tracking pixels don't know by whom they're being loaded, so there isn't a way to distinguish betwee...read more
Solved
CRavnsborg on February 21, 2024
Good morning! I wonder if anybody could help me. I need to make a simple auto reply from our shared Sales Team inbox. What is the best way to make this? BR Charlotte
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
February 21, 2024 03:51
@CRavnsborg an automated email is subject to a subscription type - meaning that unsubscribed contacts wouldn't receive an auto-reply, for example, ...read more
Solved
MikolajK on February 20, 2024
Hello, one of our contacts has been flaged as invalid becouse of hard bounce. Becouse of that, no one can send an one-to-one e-mail on that address, that is actually valid (e-mails sent through exchange works). Is there a way, to somehow restore it read more
1 upvote
7 Replies
Accepted Solution
Thought Leader | Gold Partner
February 20, 2024 06:44
Hey @MikolajK as Karsten told you, depending on your licence you might not have the option to "unbounce"the contact's emails. BUT let me expla...read more
Solved
SForsberg on February 19, 2024
We use both the marketing hub and sales hub at our company. I know on the Marketing Hub side for launching email campaigns, it's best practice to connect an email sending domain, but for the Sales Hub side, do you need to connect an email sending do read more
0 upvote
6 Replies
Accepted Solution
Hall of Famer | Partner
February 21, 2024 00:25
@SForsberg this is the fallback for conversations inboxes: As long as you don't connect a team email address of yours, that's what ...read more
Solved
PaulHub on February 15, 2024
Hello, Does anybody knows how to disable tracking links in Hubspot emails, more specific in email templates and sequences? I do want to track the email itself but I don't want Hubspot to convert the links within the email (e.g. for spam reas read more
Accepted Solution
Hall of Famer | Partner
February 15, 2024 07:32
@PaulHub if you want to keep open tracking but disable link tracking, that's currently not possible. You either get both or none, unfortunately. ...read more
StephZerweiss on February 14, 2024
I am responsible for starting and sending sequences, but need to show them sent from a co-workers email address. Is there a way to send a sequence email on behalf of another email address?
0 upvote
3 Replies
Hall of Famer | Partner
February 15, 2024 00:14
Hi @StephZerweiss , This is currently only possible in Sales Hub Enterprise, using the "Enroll in a sequence" workflow action in contact-based...read more
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