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  • GHoffman4 on July 31, 2021
    0 upvotes
    0 Replies
    I received an email from a contact in my personal email address as opposed to my business email address which is linked to Hubspot. I forwarded the email to my business email address but I need to link the email to the original sender and not my per...
  • Bernardamus on July 30, 2021
    0 upvotes
    4 Replies
    Hello! I noticed that some contacts always display a mail open date that is exactly the same as the "last contacted" timestamp. I understand that some humans might eventually read an email at the instant, but I tend to suspect that this "tracked o...
    Contributor
    July 30, 2021 05:07
    If somebody at Hubspot is reading us, I would recommend to add a "score" to evaluate if the opening is "human" or likely to be "automated". For examp...
  • NNgocHung on July 30, 2021
    0 upvotes
    1 Replies
    Hello everyone, Recently I learned to use Hubspot to see if my customers receive and read mail. I noticed that a large number of emails were sent, and hubspot immediately informed me that the mail was opened. I suspect that this can't be the custom...
    Most Valuable Member
    July 30, 2021 00:11
    Hi @NNgocHung , Some email clients open tracked emails in the background and that may trigger an instant open notification from HubSpot Sales...
  • AHall5 on July 29, 2021
    0 upvotes
    1 Replies
    Hi, We are BCCing the 2519569@bcc.hubspot.com, however only a portion of our emails are being logged. Furthermore, I have tried to FWD emails that were not captured in Hubspot to this email, and it is still not logging. How can I ensure my em...
    Most Valuable Member
    July 29, 2021 20:32
    Hi @AHall5 , There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for ...
  • HLevin69 on July 28, 2021
    0 upvotes
    2 Replies
    Hi All, We are new HubSpot users and would like to send our first e-mail campaign in Hebrew. Can Hubspot support?: - 1st name Hebrew Name import from Hebrew Mailing list? - Email in Hebrew, Right Margin justified? Thx!!
    Participant
    July 30, 2021 00:41
    Hi Karsten, Thanks for your message. As Hebrew is written from right to left (RTL) and as there seems to be quite a bit of HS discussion on HS RTL c...
  • TMalec on July 25, 2021
    0 upvotes
    2 Replies
    Hi All, Recently my Gmail account got disconnected from Hubspot because I've made an outbound email sequence to a long list of email addresses and I didn't know that I was violating Gmail's regulations. I want to reconnect my email address, however ...
    Top Contributor | Diamond Partner
    July 25, 2021 21:46
    Hi @TMalec , I have created many sequences and enrolled quite long lists of contacts to the sequences but fortunately never experienced something ...
  • Solved
    dmattauch on July 22, 2021
    0 upvotes
    5 Replies
    Hi, I guess this questions has been asked before but can't find the answer. In a workflow, is it possible to send a 1-1 email from a sales user to a customer? Doesn't seem possible by default because "external communication" is marketing...
    Participant
    July 22, 2021 06:08
    Hey Dan, Thanks for your reply. Just looked the article, thanks for the clarification. It's for a pro customer, i looked up the video it woul...
  • BBerry9 on July 21, 2021
    0 upvotes
    2 Replies
    When using the logging/tracking feature recently, I noticed that the "Opened" notifications are time stamped about a minute before I actually send the email. Email sent time, for example, could be 2:45 PM, but the "Opened" notification says that it ...
    Top Contributor | Diamond Partner
    July 22, 2021 00:00
    Hi @BBerry9 , When we send any email, the server also scan it for inappropriate content before sendig it to the contact. This time stamp might ...
  • Solved
    RXA on July 14, 2021
    0 upvotes
    5 Replies
    Is there a way to tell hubspot who "I" am? So when I open email chains it doens't flag that as the recipient taking action? Something like Google Analyics lets me filter out internal traffic to my site, I'd like to filter out my own activity from my...
    Most Valuable Member
    July 21, 2021 12:28
    Sweet, happy to hear! If you consider this thread solved, you can help others find this information, too, by marking my post as a solution . I'd app...
  • BScheinkman on July 13, 2021
    0 upvotes
    1 Replies
    * edited for security purposes Hi. I've tried everything. I've enabled IMAP on my gmail, i changed the servers here, the port and nothing. I have my domain from godaddy and connected to gmail. How can i get hubspot to connect it my domai...
    Community Manager
    July 14, 2021 12:38
    Hello @BScheinkman , thank you for the information provided, I was able to see that currently, we are receiving the following error while attempting...
  • LMalo on July 12, 2021
    0 upvotes
    1 Replies
    Hi, Since several weeks ago I've noticed that all sent e-mails are recordes in the corresponding thread + all other companies's threads. When I send an e-mail to a certain company this e-mail is recorded everywhere and I have all sent e-mails ...
    Community Manager
    July 13, 2021 07:11
    Hi @LMalo , Thank you for reaching out to the Community! If I understand correctly, you've been using the same email thread to reply to ...
  • ImburseCH on July 09, 2021
    0 upvotes
    1 Replies
    Dear Hubspot Team We have a scenario where, as our deals evolve, new contacts join the conversation (as they are included by their colleagues). These are sometimes not immediately allocated to a specific deal but all emails are tracked by Hubspo...
    Most Valuable Member
    July 09, 2021 09:16
    Hi @ImburseCH , When activities are not automatically associated (but you'd like them to be), you need to manually associate the activity to ...
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