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Solved
DShute on May 15, 2025
Hi, We are starting to utilise sequences for one to one Sales outreach. Tracking the engagement on these emails is really important for our reporting, especially within the "Sequence Performance" section. The issue we are facing is that for som read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
May 15, 2025 04:36
Hi @DShute , This is due to how sales email tracking works, see here: https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-...read more
Jaylin on May 14, 2025
Hello everyone, hope you have a great day! we are having a problem when we send email via HubSpot. the email couldn't be send. and i couldn't find the reasons about it. do you have some advice here?
0 upvote
8 Replies
Contributor
May 14, 2025 02:28
ok, thank you a million~
Solved
EVejar on May 13, 2025
Hola, actualmente estoy tratando de configurar mi bandeja para recibir correos, sin embargo yo no cuento con los permisos para configurar, pero mi administrador tampoco sabe como activarlos, para que yo lo pueda realizar, ¿Nos podrian orientar por f read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 14, 2025 00:15
Hola @EVejar , El permiso de acceso al correo electrónico puede concederse como se explica aquí: https://knowledge.hubspot.com/es/user-manage...read more
Solved
JaneRiddington on May 07, 2025
I am not sure if possible but is there a way on general templates to only show a snippet if another field fulfils a criteria? I want to be able to trigger a snippet appearing if a existing company field is yes. So if a pre determined template is read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
May 07, 2025 12:20
Hi @JaneRiddington , Not out of the box, no. A workaround could look as follows: Create a workflow that enrolls contacts who meet the crit...read more
Solved
DSaha7 on May 06, 2025
Hi HubSpotter: I’m wondering which contact properties capture the last email sent date via Outlook. Does anyone have any idea? When I send an email to a contact via Outlook, which HubSpot property records the date of that email? I am tal read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
May 06, 2025 05:04
@DSaha7 is the email you received logged to your contact record? If not, HubSpot would not have anything to update the "Last contacted" form for.
Solved
WPettersson on May 05, 2025
Hi Hubspot Community! I have a habit of sending emails from Hubspot to both current customers and prospects, and when replying I usually use a shorter version of my email signature to "declutter" the email thread a bit. I get this issu read more
0 upvote
6 Replies
Accepted solution
Participant | Gold Partner
May 09, 2025 05:35
Update: got this issue solved by reaching out to our sys-admin, they changed my account from a "paid Service Seat" to a "paid Sales Seat", that way I...read more
Solved
Psc2147 on April 30, 2025
Hi everyone, We've received an email from HubSpot notifying us that we're approaching the EMAIL per COMPANY association limit. Specifically, the COMPANY_TO_EMAIL association has a maximum limit of 50,000 associated EMAIL records per COMPANY. I hav read more
0 upvote
2 Replies
Accepted solution
Contributor
May 01, 2025 01:19
Hey @Psc2147 , HubSpot enforces a 50,000 email association limit per company record to maintain optimal system performance and data integrity. ...read more
Solved
Carmel97 on April 30, 2025
Our sales representative is unable to log into his HubSpot account, and no code has been sent to his email. His email address is {email redacted}
0 upvote
2 Replies
Accepted solution
Participant
April 30, 2025 11:05
Make sure they're checking their spam and promotions or if in Outlook their Other folders. We had reps with the same issue and turns out it just sent...read more
Solved
ClintSelby on April 29, 2025
Hi All, Yes MAC user here, Yes I know Hubspot cannot connect natively to Apple Mail, but obviuosly I am keen to see how others have creatively made this work. The email client I am using is Apple Mail however it is hosted as a 365 Exchange accou read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 30, 2025 00:22
Hi @ClintSelby , Generally, there are three options to manage sales email logging in HubSpot: Using the Office 365 add-in or Chrome extens...read more
Solved
Patti_R on April 25, 2025
I'm trying to understand why both I (as the admin) and my user only see the option to reply to an email directly from the timeline on some emails but not all. We are new to HubSpot, so I'm wondering if the issue has to do with replying to older emai read more
1 upvote
1 Reply
Accepted solution
Top Contributor
April 25, 2025 14:08
Hello @Patti_R The “Reply” button only shows up on timeline entries that HubSpot classifies as a logged email tied to a still-connected shared ...read more
GlenMichaelsen on April 25, 2025
Hi We are using Hubpsot Chrome Extension for easily tracking emails sent through online Gmail – which works great. But, for most of of sales personal, they use Outlook Mail Client (still only connected to their Gmail account), and we can't s read more
1 upvote
3 Replies
Participant
April 30, 2025 05:05
Hi Crystal Thanks for reaching back – the reason is a bit more complex, as we have a few email accounts that are not hosted in Google – so they u...read more
Solved
LNicolaides on April 23, 2025
Hi, Can anyone possibly help figure out how to delete 3 email templates if it's tied to a Sequence? We had Pro version when these were created couple years ago - as now with Free version, I can't access Sequences and I can't get any technical sup read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 23, 2025 13:40
Hi @LNicolaides , There is a dedicated thread for this here: https://community.hubspot.com/t5/Sales-Hub-Tools/PLEASE-READ-Deleting-Sequences-...read more
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