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  • AnythingPrintca on November 26, 2021
    1 Replies
    Hello, Curious to know if this has been updated to allow us to add a Contact to more than 1 sequence at a time? We are on Sales Starter and do not have access to Workflows. We have several suppliers we use regularily and send them orders...
    Hall of Famer
    November 27, 2021 02:02
    Hi @AnythingPrintca , Each contact can only be enrolled in one sequence at a time. To enroll a contact in a different sequence, they must fi...
  • Solved
    TShepherd1 on November 25, 2021
    2 Replies
    Hi, Can I include text, an image and links to my social media pages in my signature? I have been trying unsuccessfully to update my current signature and hoped someone could give me some tips. Many thanks, Tony
    November 26, 2021 02:44
    Hi @natsumimori , No, I was not using the email signature generator, thank you for your response and solution. It really saved me some time, v...
  • Solved
    danmoyle on November 24, 2021
    1 Replies
    Here's the scenario: A sales person meets with the committee of prospects at a company. Because it's multiple people, the sales person wants to follow up with them all in one email; include the notes and ideas from the meeting (discovery, demo, et...
    Recognized Expert | Platinum Partner
    November 24, 2021 06:51
    Hi @danmoyle , Great question! I'd love to see a feature added in which you can have multiple recipients and/or CC people on sequences. Not po...
  • CPep21 on November 24, 2021
    3 Replies
    Hi, I'm using the free version of HubSpot Sales Hub, which says it allows for 200 email open and click notifications a month. However, it's using up my notifications based on emails sent. For example, I've sent 160 emails and had 23 total op...
    Hall of Famer
    November 24, 2021 22:49
    Hi @CPep21 , That, unfortunately, seems to be expected behavior, as sent emails count towards activities . You'd have to upgrade to remove th...
  • Marhow on November 23, 2021
    1 Replies
    Is there a way to pull analytics for individual emails sent by a rep (open rate, response rate, click-thru, meetings booked, etc)? The goal would be for reps to assess their own performance on messaging across their accounts, as well as for managers...
    Recognized Expert | Platinum Partner
    November 23, 2021 10:36
    Hi @Marhow , In the custom report builder you can choose "Sales Emails" as an object. These do not have to be templates or sequences. You will...
  • Solved
    ssknair on November 22, 2021
    8 Replies
    Hi, We are facing some difficulties with the enrollment status under sequences. The status is not changing to 'Contact replied to email' even after a contact replying to the sequence. The reply is captured under emails on HubSpot but not upd...
    November 23, 2021 07:15
    Thanks again, for clarifying this @karstenkoehler . The reply came in minutes later the sequence ended for the contact.
  • RFreeman0 on November 22, 2021
    1 Replies
    Usually when I create drag and drop templates for our users the setting are saved so they don't have to edit those. Today, all of the templates I have created are not saving the settings (from, subject, campaign, etc). Not sure why all of a sudden ...
    Top Contributor | Diamond Partner
    November 23, 2021 01:33
    Hi @RFreeman0 , You have to use DND theme base template and make sure code doesn not have error. If you have any error in template it will not sa...
  • hart on November 18, 2021
    1 Replies
    A client is asking for an audit of the sales resources their sales team is using in the field to make sure outdated resources are not circulating. I can enter individual contact records to see what email attachments have been used in conversatio...
    Community Manager
    November 19, 2021 08:59
    Hello, @hart great question! I want to invite to this conversation some top experts in our Community @HubDoPete @webdew any recommendations to ...
  • GDALLE on November 17, 2021
    3 Replies
    Hello there ! I have multiple emails connected to one domain, and as the provider allows different types of plans, some emails are on "Pro" plan with a server like and some are with Exchange plan with a server like
    Community Manager
    November 19, 2021 09:25
    Sure, you're very welcome! Let me check that with our email team. I'll get back to you as soon as possible. Thank you!
  • TownFish on November 16, 2021
    1 Replies
    I've just set up my personal email with Hubspot email system and now I wish to do a mass email to the key contacts for each company I have added (500 companies). How do I easily do this? I'm hoping I can just view a list of all contacts for...
    Hall of Famer
    November 16, 2021 22:01
    Hi @TownFish , If you're referring to sending emails from your connected inbox to these contacts, then no, unfortunately there isn't an option...
  • Solved
    PhilOPSCOM on November 15, 2021
    4 Replies
    Good Day, We use the Sales Pro and have our gmail accounts linked directly to our Hubspot account. I have an employee who has just left the company. He currently has a couple of hundred active sequences. If I disable his Gmail account will it af...
    November 15, 2021 07:47
  • phtheref on November 12, 2021
    5 Replies
    Trying to get sequences working but I really don't understand why emails don't get send? What am I missing here?
    November 14, 2021 22:48
    Hmm... I got it working if I go all contacts and choose "review and send". Why I have to do that even if I've selected "Continue without completing t...
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