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LorenzoMo on July 23, 2024
Hi there. I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I'm not able to delete them as the error I'm getting is that I need to delete the templates from the Sequence first, which read more
0 upvote
1 Reply
Hall of Famer | Partner
July 23, 2024 16:17
Hi @LorenzoMo , This is a known issue. Forutnately, the HubSpot Community managers are helping users with deletion over in this thread . I'd more
SMalek on July 22, 2024
Hello, This morning I am on a crunch and my emails stopped sending. It says: "An error occurred while trying to send this email. Please try again." There is no difference between these I am trying to send and those I have sent success read more
1 upvote
2 Replies
Thought Leader | Platinum Partner
July 22, 2024 12:04
Hey @SMalek out of curiosity were you sending a lot of emails today? It's possible you may have hit some rate limiting if so. If you could more
JDBell7966 on July 19, 2024
When sending emails to multiple recipients, I understand that Hubspot cannot distinguish between who opens the email and just will say "someone opened email." My question would be, is it possible to remove email open tracking from certain email addr read more
0 upvote
1 Reply
Hall of Famer | Partner
July 19, 2024 12:36
Hi @JDBell7966 , No, this is not possible, because you're delivering just one email to multiple recipients: more
RLyons1 on July 17, 2024
Hi When I copy text from word into an email the sent email appears as a mixture of different fonts. At the moment I am using 'sans serif collection' font in word however it is really time consuming to change the font each time I send an email read more
0 upvote
1 Reply
Thought Leader | Platinum Partner
July 17, 2024 04:26
Hey @RLyons1 this can happen due to the formatting set on rich text (such as a word document). The email client is interpreting the font more
TDeemer9 on July 16, 2024
Why would a sequence be sending the second email before the delay happens? How can I prevent this?
0 upvote
3 Replies
July 16, 2024 11:29
MMarafioti5 on July 13, 2024
Hi everyone, I hope you're all doing well! I need some advice on optimizing my email outreach process using the free version of HubSpot. Here's the situation: I have a database of around 2500 contacts, and I want to email app read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 15, 2024 04:55
Hi @MMarafioti5 , In the free CRM, you won't be able to speed up or scale this process, unfortunately. The automation features in HubSpot for more
AftonSchipper on July 10, 2024
Allow the ability to edit contact information included on email receipt sent to HubSpot users. Right now it only includes an email address but we need it to include a name.
0 upvote
4 Replies
Accepted solution
Thought Leader | Platinum Partner
July 10, 2024 13:42
Hey @AftonSchipper so this are the automatic payment receipt emails the Merchant receives and for the moment this cannot be edited (more more
fratimo on July 10, 2024
We use a list of templates to communicate with our users. I'd like the standard reply-to address to be different from the agents' addresses. How can I set this up?
1 upvote
3 Replies
Accepted solution
Top Contributor | Partner
July 10, 2024 07:23
Hey @fratimo From the dropdown menu, you can select the different email address and send the emails : For marketing emails kindly more
COGorman on July 09, 2024
Hi, I have completed a data clean-up exercise and removed unengaged leads. I am growing our CRM with new Accounts and leads. I am hoping to create bespoke content and target industry specific. I am Outbound marketing, but looking to work wit read more
1 upvote
7 Replies
Accepted solution
Thought Leader | Platinum Partner
July 09, 2024 11:05
Yes @COGorman you can! Select all the companies from the company view click edit > seach for the Target Account property and add the more
HelpfulMarketer on July 09, 2024
Emails I've sent to the Forwarding Address have never bounced back or returned an error, they just vanish enroute, never arriving to HubSpot. The BCC address has always worked 100% . The "Team" email I connected auto-creates Support Tickets when read more
0 upvote
5 Replies
July 10, 2024 23:32
@RatulRahman no apologies needed! I'm just grateful for any help I can get! I only added the comment with the @ tag just in case it didn't send more
Juniver on July 08, 2024
Is there a way to have a sequence follow certain actions if an enrolled contact opens the prior email vs. does not open? For example, all enrolled contacts would receive Email #1, and then those who opened #1 would receive Email #2, but those who di read more
1 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 08, 2024 09:29
Hi @Juniver , This is unfortunately not possible at this stage. However, other users have requested this before: more
SKalpaka on July 08, 2024
Hello I need urgent support, i have created an email to send to my contacts and while i have followed the process the email is not sending i have had this issue last week as well. i am new to hubspot it has a green dot saying it has been sent read more
0 upvote
11 Replies
Accepted solution
Hall of Famer | Partner
July 15, 2024 04:52
@SKalpaka "Recipients Confirmation Required" refers to the HubSpot double opt-in: more
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