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  • SDebiasi on September 22, 2021
    0 upvotes
    0 Replies
    I have contacted HubSpot Support Service (only by email) and they weren't satisfying with their answers, so I'm going to copy the same question, in hopes to find a solution. The issue here is about the forwarding email address of HubSpot. So, I ...
  • mericsson on September 20, 2021
    0 upvotes
    2 Replies
    Hi, Up until like 2 weeks ago, I could in Outlook check the box to Track email opens and I would be able to follow it in Activity feed and Chrome extension. Now, I can check the box but nothing happens. I can see on the email on the contact in Hub...
    Member
    September 20, 2021 23:53
    Thanks for the reply! I have used it with success for months, and I have always done the same way as described in that link. Also tried to find how...
  • hstoeckert on September 20, 2021
    0 upvotes
    4 Replies
    Hi there, As I have just learned from the Hubspot support: If I send a 1-to-1 email to several recipients (e.g. a meeting protocol) and one of the recipients respond a "bounce", all recipients are put to the "hard bounce list" (as sales mails a...
    Member
    September 20, 2021 05:19
    Hi Nicole I am not sending from Hubspot. I am sending from Outlook. I don't get how (and why) I am supposed to send 1-to-1 messages when I want t...
  • Solved
    JaniEklund on September 16, 2021
    0 upvotes
    1 Replies
    I have installed the Hubspot sales tool into our e-mail system Outlook. When a person who is on my Hubspot contact list sends me an e-mail, the e-mail is not tracked by Hubspot. I cannot find anything regarding this incoming e-mail in my Hubspot und...
    HubSpot Employee
    September 16, 2021 10:23
    Hi @JaniEklund , Thanks for reaching out! With the personal inbox connected to the sales email tool, only emails sent from that inbox t...
  • KTavella on September 16, 2021
    0 upvotes
    3 Replies
    Hi, I use the new Outlook for Mac Version and now the email tracking is not working. With the old version I don't have any problems. I used the Hubspot Add-in. Anyone have a solution for this bug?
    Community Manager
    September 17, 2021 02:07
    Hi @KTavella Thank you for reaching out. Can you confirm you have the "Track" box checked before sending the email? Is the issue ...
  • TomFrog on September 15, 2021
    0 upvotes
    4 Replies
    I sent an email from my company account to Hubspot [ I send on address ......@bcc.hubspot.com] and a can't find that email in CRM. Could you give me a tip what went wrong?
    Member
    September 21, 2021 03:22
    I found a potentially bug. September 6th i merged 2 contacts and after that date i can't find new emails. Perhaps these emails are connected to old c...
  • DMartin07 on September 13, 2021
    0 upvotes
    1 Replies
    Hey Hubspot Community - I am wondering if there is any way to create multiple email threads within a single sequence, as the only option I'm seeing now would be an "all or nothing" approach. For example I'm wondering if there is a way to thread ...
    Top Contributor | Diamond Partner
    September 14, 2021 21:23
    Hi @DMartin07 , The sequence in HubSpot doesn't work this way. With sequences, you can send a series of emails to target and nurture your conta...
  • Saydiburkhon on September 07, 2021
    0 upvotes
    2 Replies
    We can not log emails to HubSpot using the BCC address. It used to work fine before but it recently stopped working for some reason. Can you please provide some assistance on this?
    Top Contributor | Diamond Partner
    September 14, 2021 21:34
    Hi @Saydiburkhon , Check thsi article here . Hope issue will resolve. Also check this long thread here . May be you can find something. Hop...
  • moufid on September 06, 2021
    0 upvotes
    1 Replies
    Hello, After integrating my corporate email with hubspot, I sent an email from outlook to a contact (already a hubspot contact). I checked the emails tab under his name but no email was shown. Would appreciate if anyone can help on this mat...
    Top Contributor | Diamond Partner
    September 06, 2021 21:05
    Hi @moufid , Try to remove the add-in and connect again. Sometimes this helps. Still having issue, go thorough this trouble shoot article here:...
  • Eletreby on September 04, 2021
    0 upvotes
    2 Replies
    Hello everyone, I have a problem with email marketing tool. When I send bulk emails, go to Promotions tab and this decrease open rate. Can you help me to solve this problem?
    Top Contributor
    September 08, 2021 04:13
    This may be more about your email marketing practices and less about HubSpot's email marketing tool. Do your emails look like personal email or, well...
  • jschwier on September 02, 2021
    0 upvotes
    3 Replies
    Is there a solution for this dilemma? Have to call customers to ask them to look for follow up emails. We use Outlook. Are there any settings I can use?
    Key Advisor
    September 06, 2021 01:18
    @jschwier - please note, the HubSpot Community is a forum for HubSpot customers to attempt to offer their support to one another. In future, it mi...
  • JSuomi on September 02, 2021
    0 upvotes
    1 Replies
    We have a client who is importing technical equipments. Sales timelines are long. They requires a lot of enquiries from producer and other hand communicating with final customer. Obviously you cannot do that in group emails. Producer and Customer ha...
    Community Manager
    September 03, 2021 09:01
    Hello @JSuomi , Happy Friday! I will add some top experts that will be able to share their ideas @Josh @Ben_M any suggestions to @JSuomi mat...
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