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  • TBirky on January 14, 2022
    0 upvotes
    1 Replies
    We have companies with mulitple deals associated with them. We need to send renewal emails with customization for their most recent deal. How do we pull in the most recent deal data into the 1:1 template?
    Reply
    Top Contributor | Diamond Partner
    January 15, 2022 13:35
    Hi @TBirky , this is Grant, Problem: Identifying the most recent deal associated with a company. Solution: * ...
  • Solved
    CRoberts92 on January 13, 2022
    0 upvotes
    2 Replies
    Hey Folks, Sorry if this is obvious, but is there a way to track the deals created from enrollments with a sequence created? I know there's a 'scheduled meeting', but that doesn't account for the outbound call and deal created? Side note an...
    Reply
    Participant
    January 13, 2022 10:40
    Amazing! Thanks so much for the quick response and help Karsten, it's much appreciated!
  • Solved
    tituspullo on January 12, 2022
    0 upvotes
    1 Replies
    I tier my customer outreach by tiers 1, 2, & 3. I am currently enriching the contacts in these accounts and I currently only want to send emails to companies that have at least 5 contacts. When creating a sequence is there a way for me to t...
    Reply
    Hall of Famer
    January 12, 2022 22:05
    Hi @tituspullo , Yes, there is a way to only enroll contacts into your sequence if these contacts are associated with a company which is in tu...
  • smk on January 12, 2022
    0 upvotes
    1 Replies
    Hi Hubspot Community, We encountered an issue with a new sequence in which it pulled incorrect dates for a panel; however, it pulled the correct panel names. For example, Panel "A" is scheduled to be on Jan 18 from 4:00 PM to 5:30 PM PT u...
    Reply
    Hall of Famer
    January 12, 2022 22:08
    Hi @smk , When you say "pull", are you referring to personalization tokens in sequence emails? To investigate this, could share screensh...
  • Stephan7 on January 11, 2022
    0 upvotes
    2 Replies
    Dear Hubspot and Hubspot community, Can anyone here explain, how I can unbounce a contact with a valid e-mail? The Hubspot help article sadly wasn't helpful at all for this issue. We have mails that have hard bounced but for normal mails through...
    Reply
    Participant
    January 11, 2022 03:05
    Okay dann sieht es so aus als kann ich nichts machen... Schade. Wir haben aktuell nur den Starter. Danke dir trotzdem für die Hilfe und schnelle Antw...
  • ToucanTeach on January 09, 2022
    0 upvotes
    2 Replies
    I'm trying to create a new email to my subscribers but when I click on "create email" I get an error message stating "something went wrong, unable to create a new email, try again later."
    Reply
    Hall of Famer
    January 09, 2022 21:50
    Hi @ToucanTeach , This seems like a browser-related or temporary issue. I'd recommend trying another browser (and, if it works there, clearing...
  • OCAMXCLUB on January 06, 2022
    0 upvotes
    3 Replies
    This has happened with more than one user. I get an email from them that they didn't recieve a certain email. I go to their profile and it shows delivered. Not in their junk mail or spam folder. I duplicate and send again and even immediately af...
    Reply
    Hall of Famer
    January 06, 2022 10:34
    Hi @OCAMXCLUB , HubSpot is giving all contacts (who are eligible to receive emails) the same treatment. List membership information is not sen...
  • RT0808 on January 06, 2022
    0 upvotes
    1 Replies
    I used to be able to create emails on the HubSpot website to a user and when sent, this email would be in my sent folder on my outlook desktop app. Now I create an email on the website for a user, send the email and, although the user gets the e...
    Reply
    Community Manager
    January 07, 2022 01:15
    Hi @RT0808 Thank you for reaching out. This article should help, it explains why this could be happening. Hope that helps. H...
  • CAlvarez on January 04, 2022
    0 upvotes
    7 Replies
    Hi, I am sending individual emails to my clients from HubSpot and everything looks normal, it appears as sent. but right after I send the email, I receive an email on my outlookk invoice saying that the email was rejected, I tried many times to many...
    Reply
    Hall of Famer
    January 06, 2022 21:24
    Hi @CAlvarez , This can be caused by HubSpot Sales email tracking, when you're sending an email through your connected inbox. When you send a...
  • LPyle on December 31, 2021
    0 upvotes
    9 Replies
    Good Morning Community 🙂 Is there a way to make the "last contacted" dropdown on a contact update automatically when you send an e-amil or use another form of contact through Hubspot? I currently make e-mail templates and send them to ce...
    Reply
    Hall of Famer
    January 04, 2022 00:01
    Hi @LPyle , No problem at all. Still, very unusual. You can contact support through the purple in-app help widget at the lower right of ...
  • Solved
    Peque on December 30, 2021
    0 upvotes
    7 Replies
    When writting emails from Gmail, all drafts are being logged as sent into the CRM. Each change I make to a draft email gets logged as a new entry in the CRM. That means I can easily get 20 draft emails logged before I actually send it, polluting...
    Reply
    Participant
    January 07, 2022 07:27
    Thanks for your reply @TiphaineCuisset , It seems this has been fixed in the last couple of days, since I am no longer able to reproduce it. ...
  • Solved
    ChrisChiha on December 30, 2021
    0 upvotes
    1 Replies
    Hello, Si i want to use sequences to create tasks to my internal team with respect to certain deal criteria. So far i am using a workflow to enroll contacts in my sequence, but when i need to enroll in the sequence, i need to specify enroled as ...
    Reply
    HubSpot Moderator
    December 30, 2021 05:02
    Hi @ChrisChiha , Thank you for reaching out! If I'm understanding properly, you would like to know if it would be possible to enroll a ...
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