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Thomas_Carlsen on August 10, 2022
Good morning! We are setting up a "Pro" plan for our SaaS and would like to offer a dedicated e-mail for support inquiries. This e-mail would, ideally, be an alias of one of our CS team member that already uses HubSpot. I would like to have all e-m read more
1 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
August 10, 2022 18:25
Hi @Thomas_Carlsen , as @danmoyle mentioned, the purpose of conversations inbox is for team/shared emails. The link he shared is a comprehensive more
RIbrahim on August 06, 2022
Hello every one! I am really excited to educate from hubspot and I want to share that I made animation video which contain sales review and it's looking great
1 upvote
3 Replies
Accepted Solution
Top Contributor | Partner
August 06, 2022 17:44
Hi @RIbrahim Great to hear that! Can you start by sharing the animation video you made with the community? You should be able to drive more
OEhrenberg3 on August 04, 2022
So I want to change the text font and colors in my hubspot signature but how do you do that?
0 upvote
1 Reply
Community Manager
August 05, 2022 06:37
Hi @OEhrenberg3 , Thanks for reaching out to the Community! You have a few options depending on how comfortable you are with HTML 🙂 more
jbmotors on August 03, 2022
Good day y'all! When we create a signature thru html code (with hubspot email generator) or plain with our own image, that we set to a 125px width, it is being displayed correctly in Gmail, Outlook etc. Here is an example what we did in Hubspot read more
0 upvote
7 Replies
Accepted Solution
Recognized Expert | Diamond Partner
August 03, 2022 12:26
Hi @jbmotors , this is kinda odd. In most cases Apple mail is one of the best clients which will work just no matter what you feed him 😁 more
MSurley on August 02, 2022
This has just started hapening recently where incoming mail into Hubspot is being sent directly into Trash, rather than into Email. This even occurs when people reply to our emails. I just want to reitterate this is for mail which is incoming into h read more
0 upvote
5 Replies
Key Advisor | Partner
August 04, 2022 19:30
In all my years using inbox, I've never had an email in the trash - on purpose or accident. We close conversations and they're archived, we don't more
CHirst on August 02, 2022
I am unable to send emails through Hubspot as they keep bouncing back. I have been through this with someone in Sales, have disconnected and reconnected my email, cleared cache and cookies and it is still happening. If I send the emails direct throu read more
0 upvote
2 Replies
August 03, 2022 01:01
I'm sending them as a 1:1 email through contacts. The error is Your message wasn't delivered because the recipient's email provider rejected more
KBraegger on July 27, 2022
I only have a team email setup, but the signature and unsubscribe link do not show up anywhere in the conversations inbox and are not in sent messages. They do, however, appear if I send an email directly from a contact card. What am I missing read more
0 upvote
3 Replies
Community Manager
July 29, 2022 08:39
Hi @KBraegger , Thanks for reaching back out! The signature set up under Conversation> Inboxes > Edit will show up in your email more
MRubino on July 26, 2022
Hi, As per title, I wanted to know if it was possible to have different email signatures whilst replying on Conversations>Team Inbox depending on who's replying? My team is made up of 4 people, and each of us would need to use the Team Inb read more
0 upvote
1 Reply
Accepted Solution
Community Manager
July 27, 2022 02:28
Hi @MRubino Thank you for reaching out This is not possible at this stage to customize this signature more than the personalized more
BHörmann on July 26, 2022
I have a sequence that starts with me mailing a costumer. However it creates a Task which I have to manually close. This obiosly dosnt make any sense, is there a way to work around this?
0 upvote
2 Replies
Contributor | Diamond Partner
July 26, 2022 15:59
Hi BHörmann, It sounds like your sequence may have an additional step built in to assign you a task to remind you to email the contact. more
LINCScott on July 25, 2022
We often send a broad email campaign to our database. It's common to see 1-2-3-4 opens of the same email. But sometimes, there are 6+ opens of that email, making me wonder if the prospect is sharing the email with coworkers. How might I send a read more
0 upvote
6 Replies
Accepted Solution
Key Advisor
August 05, 2022 20:17
Hi, @LINCScott There's no way to define the SAME email. That's why I used AND logic with the email name, which is not optimal but works. We can more
ECrimmins on July 22, 2022
Hello, Our team has started using sequences again, which are great, but I've noticed that the spacing in the templates that it inserts does not align with how the copy was originally written (e.g. removing spaces altogether, adding additional li read more
0 upvote
2 Replies
July 25, 2022 13:24
Hello, We do not have images or media files in the templates, but we do have embedded links. Yes, we update existing templates when we modify them. more
ZBania on July 21, 2022
My team and I would like to create a custom email template that has multiple custom modules (easy enough). Although foreach module, we want to check the recipients email list memberships and display/hide the module. Is this possible? It looks like read more
Community Manager
July 22, 2022 09:56
Hi @ZBania , Thanks for reaching out! Are you referring to a Sales Email Template or a Marketing Email Template? It sounds like a more
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