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  • Solved
    byke21 on December 03, 2021
    0 upvotes
    2 Replies
    I have a paid Hubspot starter account, and I thought that by having this paid account, the Hubspot logo would be hidden from users. Is there a way to remove this so that recipients don't see they're being tracked? Thanks for any help! Please see...
    Reply
    Member
    December 03, 2021 09:24
    Thanks for the response @Ian_Matt . This now doesn't show the branding. However, I need to figure out why it's not tracking 🙂 I may need to start...
  • Solved
    FF2 on December 03, 2021
    0 upvotes
    3 Replies
    I crated a property field in which the lead status is saved. I would now like to build an automation that automatically sets all leads who have completed a sequence to the end to the lead status "Not interested". How can I best achieve this? With a ...
    Reply
    Hall of Famer
    December 04, 2021 23:33
    Hallo @FF2 , automatisch sollte ein Kontakt nicht entfernt werden, wenn ein Telefonat stattfindet, siehe hier . Berücksichtigen könnte man da...
  • Solved
    HannahSarsfield on December 03, 2021
    0 upvotes
    2 Replies
    Hi, In my activity feed on Hubspot, alot of the activity is showing up as ‘someone’ rather than the actual contacts name, which is confusing. Is there a way round this? Also, I've noticed that sometimes my activity is logged to particualr ac...
    Reply
    Contributor
    December 06, 2021 03:31
    Great. Thanks so much for the explanation Jennifer. Best, Hannah
  • Suzie-Mamava on December 02, 2021
    0 upvotes
    2 Replies
    In working with the DoD, tracked emails are now rejected 70%+ of the time. This means manual emailing from Gmail/Outlook, logging the email, but turning tracking off. Sequences can't be used because it tracks. Is there or will there be a way to ...
    Reply
    Contributor
    December 02, 2021 07:57
    Hi @karstenkoehler , That's what I currently do for all emails. However, it doesn't work on sequences. They still track. They actually call it...
  • moore71 on December 02, 2021
    0 upvotes
    2 Replies
    I am trying to get notifications whenever a contact opens or replies to an email figuring that would be the best time to try to contact them. In settings | notifications | reply I have enabled "Email conversation reply - Get notified when someone r...
    Reply
    Participant
    December 02, 2021 12:56
    Thanks. But can you clarify why the "Email conversation reply - Get notified when someone replies to an email conversation assigned to you." option e...
  • Solved
    AnythingPrintca on November 26, 2021
    0 upvotes
    1 Replies
    Hello, Curious to know if this has been updated to allow us to add a Contact to more than 1 sequence at a time? We are on Sales Starter and do not have access to Workflows. We have several suppliers we use regularily and send them orders...
    Reply
    Hall of Famer
    November 27, 2021 02:02
    Hi @AnythingPrintca , Each contact can only be enrolled in one sequence at a time. To enroll a contact in a different sequence, they must fi...
  • Solved
    TShepherd1 on November 25, 2021
    0 upvotes
    2 Replies
    Hi, Can I include text, an image and links to my social media pages in my signature? I have been trying unsuccessfully to update my current signature and hoped someone could give me some tips. Many thanks, Tony
    Reply
    Participant
    November 26, 2021 02:44
    Hi @natsumimori , No, I was not using the email signature generator, thank you for your response and solution. It really saved me some time, v...
  • Solved
    danmoyle on November 24, 2021
    0 upvotes
    1 Replies
    Here's the scenario: A sales person meets with the committee of prospects at a company. Because it's multiple people, the sales person wants to follow up with them all in one email; include the notes and ideas from the meeting (discovery, demo, et...
    Reply
    Recognized Expert | Platinum Partner
    November 24, 2021 06:51
    Hi @danmoyle , Great question! I'd love to see a feature added in which you can have multiple recipients and/or CC people on sequences. Not po...
  • CPep21 on November 24, 2021
    0 upvotes
    3 Replies
    Hi, I'm using the free version of HubSpot Sales Hub, which says it allows for 200 email open and click notifications a month. However, it's using up my notifications based on emails sent. For example, I've sent 160 emails and had 23 total op...
    Reply
    Hall of Famer
    November 24, 2021 22:49
    Hi @CPep21 , That, unfortunately, seems to be expected behavior, as sent emails count towards activities . You'd have to upgrade to remove th...
  • Marhow on November 23, 2021
    0 upvotes
    1 Replies
    Is there a way to pull analytics for individual emails sent by a rep (open rate, response rate, click-thru, meetings booked, etc)? The goal would be for reps to assess their own performance on messaging across their accounts, as well as for managers...
    Reply
    Recognized Expert | Platinum Partner
    November 23, 2021 10:36
    Hi @Marhow , In the custom report builder you can choose "Sales Emails" as an object. These do not have to be templates or sequences. You will...
  • Solved
    ssknair on November 22, 2021
    0 upvotes
    8 Replies
    Hi, We are facing some difficulties with the enrollment status under sequences. The status is not changing to 'Contact replied to email' even after a contact replying to the sequence. The reply is captured under emails on HubSpot but not upd...
    Reply
    Member
    November 23, 2021 07:15
    Thanks again, for clarifying this @karstenkoehler . The reply came in minutes later the sequence ended for the contact.
  • RFreeman0 on November 22, 2021
    0 upvotes
    1 Replies
    Usually when I create drag and drop templates for our users the setting are saved so they don't have to edit those. Today, all of the templates I have created are not saving the settings (from, subject, campaign, etc). Not sure why all of a sudden ...
    Reply
    Top Contributor | Diamond Partner
    November 23, 2021 01:33
    Hi @RFreeman0 , You have to use DND theme base template and make sure code doesn not have error. If you have any error in template it will not sa...
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