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  • SDebiasi on September 22, 2021
    0 upvotes
    1 Replies
    I have contacted HubSpot Support Service (only by email) and they weren't satisfying with their answers, so I'm going to copy the same question, in hopes to find a solution. The issue here is about the forwarding email address of HubSpot. So, I ...
    Reply
    Community Manager
    September 24, 2021 15:10
    Hello @SDebiasi , did this behavior just started happening or it was never forward while was set in Italian? I do believe it's a language behavior s...
  • KTavella on September 16, 2021
    0 upvotes
    3 Replies
    Hi, I use the new Outlook for Mac Version and now the email tracking is not working. With the old version I don't have any problems. I used the Hubspot Add-in. Anyone have a solution for this bug?
    Reply
    Community Manager
    September 17, 2021 02:07
    Hi @KTavella Thank you for reaching out. Can you confirm you have the "Track" box checked before sending the email? Is the issue ...
  • jschwier on September 02, 2021
    0 upvotes
    3 Replies
    Is there a solution for this dilemma? Have to call customers to ask them to look for follow up emails. We use Outlook. Are there any settings I can use?
    Reply
    Key Advisor
    September 06, 2021 01:18
    @jschwier - please note, the HubSpot Community is a forum for HubSpot customers to attempt to offer their support to one another. In future, it mi...
  • Solved
    NNgocHung on July 30, 2021
    0 upvotes
    1 Replies
    Hello everyone, Recently I learned to use Hubspot to see if my customers receive and read mail. I noticed that a large number of emails were sent, and hubspot immediately informed me that the mail was opened. I suspect that this can't be the custom...
    Reply
    Most Valuable Member
    July 30, 2021 00:11
    Hi @NNgocHung , Some email clients open tracked emails in the background and that may trigger an instant open notification from HubSpot Sales...
  • Solved
    RXA on July 14, 2021
    0 upvotes
    5 Replies
    Is there a way to tell hubspot who "I" am? So when I open email chains it doens't flag that as the recipient taking action? Something like Google Analyics lets me filter out internal traffic to my site, I'd like to filter out my own activity from my...
    Reply
    Most Valuable Member
    July 21, 2021 12:28
    Sweet, happy to hear! If you consider this thread solved, you can help others find this information, too, by marking my post as a solution . I'd app...
  • Solved
    MikaelW on July 08, 2021
    0 upvotes
    1 Replies
    Hi, I want to use HS marketing email capabilities for my company so I tried it earlier today with a few email addresses. - First to one recipient - Then, i cloned it and tried with two recipients. (I used the HS website and all recipients ...
    Reply
    Most Valuable Member
    July 08, 2021 08:08
    Hi @MikaelW , Email clients might indeed open the email in the background to check for security risks or fraud. If the invisible one-pixel im...
  • Solved
    Vzzy on July 02, 2021
    0 upvotes
    1 Replies
    Hi, Right now, all my emails on Outlook are being tracked and logged with the Sales module. I only want to track and log certain emails? Thanks
    Reply
    Most Valuable Member
    July 02, 2021 04:29
    Hi @Vzzy , For each email in Outlook you can uncheck the "Track email" optionon the upper right of the message window: You mig...
  • Solved
    LAshtar on June 20, 2021
    0 upvotes
    6 Replies
    Hi 🙂 As far as I know, there is a "Currently in sequance" property on the contact's page, but I need the option to see if a contact was ever on a sequance and if he was, what sequance was it. Thanks!
    Reply
    Member
    June 21, 2021 01:56
    Okay, thanks. I think that it's too complicated to do with each sequence, I'll write an idea on the "Idea Section" so they'll try to make it easi...
  • Solved
    msmicrocool on June 02, 2021
    0 upvotes
    2 Replies
    We have one particular client that we have been communicating for several years. Recently any email that is sent to him is rejected by their Spam program. Even if I send to another person and have it sent back to him, it fails. The only way I can ge...
    Reply
    Participant
    June 03, 2021 11:20
    Thank you for the reply. I suspected that this is what happened. I can understand the "how " and will try to remember
  • Solved
    MBaranowska on May 11, 2021
    0 upvotes
    2 Replies
    Hi there, Is it possible to tag an email not only to a contact and company but also to a specific deal? Or is every deal associated with a given contact show the email history even if related to another deal? Thanks
    Reply
    Most Valuable Member
    May 11, 2021 21:26
    Hi @MBaranowska , When you click on an activity in a contact record, you should always see this option at the bottom right corner: ...
  • Solved
    caygri on March 12, 2021
    1 upvotes
    5 Replies
    Hello, when I try to send an email it's show this Translating meaning: "Luke (email address) does not have the Sales Email | subscription type One to One. Change the subscription status for this contact. You must indicate a on...
    Reply
    Most Valuable Member
    March 14, 2021 00:17
    Hi @caygri , Are you all sorted, do you have any follow-up questions? It looks like you accepted your own post as a solution. If I was able to...
  • Solved
    Fred_Wawibox on March 10, 2021
    0 upvotes
    2 Replies
    I have a client who only has one email address for the entire company, e.g. info@company.com. Let's say this email is connected with the owner of this company. What if I want to send an email to another person in this organization which only has thi...
    Reply
    Participant
    March 11, 2021 02:03
    Hi Karsten, I am quite impressed by your very timely response. Thank you very much for your help! Cheers from Heidelberg Fred Customer Success Manag...
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