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Sales Email

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Solved

AidanF on March 07, 2025

How to remove an email alias

I am the Super Admin on my team, and can't figure out how to remove an incorrect or defunct email alias from a user or how to limit which emails the CRM auto-logs. The users with email aliases are experiencing issues where ALL outgoing emails with read more

Reply Connected Email Enterprise How-To Settings

0 upvote

1 Reply

Accepted solution

pashairshad

Participant | Gold Partner

March 07, 2025 17:48

If you want to remove a Connected Inbox that is using an alias, then you'd go to: Settings > Account Management > Users & Teams Cli...read more

Solved

galvanA81 on February 27, 2025

Change font when email sent from HubSpot

Hello all, I wanted to know if its possible to set a default font style when an outlook sales email is sent throught HubSpot's tools

Reply Sales Settings

0 upvote

3 Replies

Accepted solution

kennedyp

Community Manager

February 27, 2025 15:56

Hi @galvanA81 ! Welcome to the Community-- happy to have you here 😊 Yes! You can edit the default font for emails sent from the CRM and ...read more

Solved

ElodieD on January 24, 2025

Set different email sender options

Hello, When I am on a Contact, I go to Email then Create an Email, I would like to be able to switch the sender. Currently, the sender is Firstname from Company (email), as per the info I registered in my hubspot profile. But I added m read more

Reply Marketing Email Settings

0 upvote

3 Replies

Accepted solution

FarioConsulting

Top Contributor

January 24, 2025 10:01

Hi, You can also look into creating additional custom user properties. As such, when creating an email, you will have more options to choose from for...read more

Solved

CYu5 on November 07, 2024

Unable to change Unsubscribe Link text option

I'm unable to change the Unsubscribe Link option. I'm trying to make the change from Settings, General, Email, then clicking "Preview Unsubscribe Link". A popup window titled "Text of Unsubscribe Link" appears but a message indicates only the admin read more

Reply Settings

0 upvote

4 Replies

Accepted solution

CYu5

Member

November 08, 2024 00:33

I found the correct link to make the change. When you click Settings | General | Email, you're looking at user-specific settings. There's a message n...read more

HelpfulMarketer on July 09, 2024

Forwarding Address does nothing, BCC works fine

Emails I've sent to the Forwarding Address have never bounced back or returned an error, they just vanish enroute, never arriving to HubSpot. The BCC address has always worked 100% . The "Team" email I connected auto-creates Support Tickets when read more

Reply Connected Email CRM Free Settings

0 upvote

5 Replies

HelpfulMarketer

Participant

July 10, 2024 23:32

@RatulRahman no apologies needed! I'm just grateful for any help I can get! I only added the comment with the @ tag just in case it didn't send y...read more

Solved

BPetrik on January 09, 2024

BCC and forwarding not working

We want to start with HubSpot with tracing the new leads arriving to our contact forms on our webpages and sales@xxx.com email address. Before getting deeper into any further integration, we would like to use the forward and BCC address to handle ne read more

Reply Connected Email Contacts Settings

0 upvote

12 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 11, 2024 05:20

Hi @BPetrik , It sounds like you're meeting all requirements then - this is as much troubleshooting I can do from a distance. You would have t...read more

Solved

NBi on March 23, 2023

Where can I find the block sender list?

Hi, we used to block an email sender by mistake, but we can't find where to change it which cause the emails go to spam. Thanks.

Reply Settings

0 upvote

4 Replies

Accepted solution

NBi

Member

March 23, 2023 03:17

Yes, I tried that, but the further emails still go to spam, so I have to move them one by one. Are there any ways to fix that?

JHebert on November 03, 2022

email reply window blocks original email message

Hello Community, Does anyone know how to change the behavior of email replies in Hubspot? When I reply to an email from the activities pane in a contact record, a new window is spawned where I can reply (see attachment). Unfortunately, this new win read more

Reply Settings

0 upvote

2 Replies

JHebert

Contributor

November 04, 2022 04:45

Hello c hrisworqflow, Thank you for replying. Unfortunately, I didn't provide enough information. Yes, you are correct; when replying to a message,...read more

edjusten on July 13, 2017

IMAP connection error could be due to two-factor authentication

If you received an error message while trying to connect your inbox via IMAP, you most likely have two-factor authentication set up for your email address, and will need to generate an app-specific password in order to connect. Two-factor authe read more

Reply Email Tracking How To Settings

5 upvotes

7 Replies

EVasquez63

Member

February 04, 2025 14:23

Hope someone could help me, an app password has been created but i am still getting an error message as attached here.

Solved

londonandlancs on February 16, 2017

Gmail / Hubspot connection broken

Hi, I'm trying to connect Gmail and Hubspot. I click connect and go through the process and after completion (with success message) it still says I need to connect and no emails are being sync'd. I have tried logging out of both Hubspot and Gmail read more

Reply Gmail Settings

0 upvote

2 Replies

Accepted solution

nicolebrenner

HubSpot Employee

February 16, 2017 15:33

Hi @londonandlancs , thanks for your question. This can happen when you have disabled the /ALL folder in Gmail and it is not shown in IMAP. To turn ...read more

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