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TRaymondRoto on March 29, 2024
Hello all, We are currently implementing HubSpot and am having difficulity with regards to email configuration and setup. Our company operates two different websites and therefore two different domains. We have two business units in our account read more
Solved
CH3041 on March 15, 2024
Currently our onboarding partner + hubspot help do not quite understand or know how to implement what we need. We're currently on-boarding with hubspot and running into a few issues. Our company use a centralised inbox for ALL inbound and outbo read more
Accepted Solution
Top Contributor
March 18, 2024 14:37
Hi @CH3041 , Thank you for the detailed message. Is your team completely against using the conversations inbox? That will give you much better v...read more
DSurman on March 13, 2024
I'm at my wits end with this editor. Anyone else? -If you highlight the text and change the fonts, it doesn't change, if you highlight the whole thing and tell it to make everything one font and one size, it only changes a few portions. -I read more
Most Valuable Member | Diamond Partner
March 15, 2024 12:53
@DSurman great that you found an existing idea, bummer that it's already existed so long and hasn't gained much traction. I've upvoted and ad...read more
Solved
TGuerrin on March 05, 2024
I'm wondering if there's a way we can cc a specific team on all emails being sent from a pipeline. EX: When a customer's invoice is due, we send them a reminder - cc'ing our accounting team.
1 upvote
4 Replies
Accepted Solution
Thought Leader | Platinum Partner
March 05, 2024 12:50
Hey @TGuerrin so not possible to cc or Bcc but you can create and internal email or notification to be sent to the accounting team/users. ho...read more
Solved
NJThomps on January 21, 2024
Hi all, While setting up our systems, we've noticed two roadblocks we have regarding Email logging. 1. With our business we often have repeating clients who will start a whole new email chain directly to us. While we're aware that conversations st read more
0 upvote
6 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 23, 2024 09:42
Hey there @NJThomps . I just ran a test in HubSpot and here's what I found: It's expected behavior that an incoming email does not log to the e...read more
Solved
Tmon on January 11, 2024
When there are 6-8 recipient in email thread Sales agent can not know which email addresses are bad. Where he can check which address is bad ? Error message: Would it be possible to include bad recipient address in to error read more
0 upvote
3 Replies
Accepted Solution
Participant
January 15, 2024 23:52
Hi @Tmon , This I agree. An error message will be quite helpful. Ubfortunately not available right now I will advise you to provide the idea on th...read more
DavidMattauch on November 08, 2023
Hi, Is it possible to have an html editor for sales email sequences? I'm trying a sequence where there is one personalization token for a video thumbnail and one for video link. I want in the sequence email to have the thumbail and the v read more
1 upvote
1 Reply
Key Advisor | Partner
November 08, 2023 11:03
Hey @DavidMattauch it's pretty locked down at the moment unfortunately, so it's not possible to customise the HTML in it at the moment.
Solved
EMcGrath on October 19, 2023
Hello! We have created additional email accounts for our BDR team and would like to connect them to their hubspot account so they can send email from these domains. How should our users add these second email addresses to their accounts?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
October 19, 2023 11:47
Hi @EMcGrath , Exact same steps as with their primary address 🙂 https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-h...read more
Solved
CNg4 on October 18, 2023
Dear all, I setup a new hubspot account for a new user this week, then try to use bcc in email client to log email in hubspot. All setting is the same with the old user. However, the new user's email cannot be log in hubspot. (only old user read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 18, 2023 02:45
Hi @CNg4 , I'm not quite sure I follow entirely what the situation is with the new and old email address. In general however these requirement...read more
SKrauland on October 09, 2023
Hey everyone, I have a question about linking emails to deals. I've just finished uploading our entire sales pipeline to HubSpot, have integrated our email client, and have added all of our contact info too. I have a question about how I can lin read more
Member
October 09, 2023 11:45
Well, it is true, dragging and dropping emails immediately from the inbox to deals isn't as truthful in HubSpot. Here are a pair of options to link e...read more
Solved
MMuraru on August 30, 2023
I've encountered the following issue. A Lead enrolled in a Sequence has replied to my email. That contact was unenrolled automatically and I replied to him. But the issue is as follows. The contact was sent the following email from the sequence read more
1 upvote
3 Replies
Accepted Solution
Recognized Expert | Partner
August 30, 2023 08:46
Hey @MMuraru , thanks for reaching out! Have you checked out the sequence enrollment history ( more info in this HubSpot Knowledge Base articl...read more
Solved
GRadwan on August 13, 2023
Can I send a manual email step in a sequence once I "start" the sequence without having it sent to my task icon for the actual "send"? The sequence has both manual/automatic steps. I understand that automatic email steps will send right away, b read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 14, 2023 00:15
Hi @GRadwan , It's the latter. If you don't manually schedule and automate an email in advance, it will have to create task (Menu > Sales &...read more
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