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Solved
BRoiall on October 07, 2025
I work across 4 countries, USA, Canada, New Zealand & Australia. Every day I use the send later feature when emailing a contact in HubSpot. Currently this defaults to my timezone for the send later function, when in reality it should default read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 07, 2025 23:59
Hi @BRoiall , The best place for these kinds of requests would be the ideas section of the community: https://community.hubspot.com/t5/HubSpo...read more
Crystal_Hopper on September 25, 2025
In a Message Template, when I call in the Sender's Phone Number as a token, how can I also make it clickable to launch a dialer so it can dial the sender back directly? This is for a call center environment and there are many reps so read more
0 upvote
1 Reply
Community Manager
September 25, 2025 18:26
Hi @Crystal_Hopper , Thank you for posting to the Community! I'd like to tag in some of our Top Contributors to see if they have any advice on t...read more
Solved
CarolinaDeMares on September 22, 2025
Hi everyone, I’m working with a client who wants to use HubSpot Sequences to send bulk re-engagement emails to contacts from Closed Lost deals. The goal is for the emails to come from a general company address (e.g., info@company.com ) rather t read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
September 22, 2025 14:39
Hi @CarolinaDeMares , If the requirement is to use the exact same email address, then no, this is not possible and I'm not aware of any workar...read more
Solved
EAhm on August 25, 2025
I want to use a snippet in an email to introduce 2 contacts at once so I have to use the same contact property field "Bio" for 2 contacts. Contact A (which can be the contact record I'm on) + Contact B. Maybe allow for the snippet to select ano read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
August 25, 2025 23:55
Hi @EAhm , This is theoretically possible through contact to contact association and sync properties. You would create association labels for ...read more
Solved
alexagatiss on August 06, 2025
Am I missing something? Trying to send a sequence that is timed up with an event and there isn't an option to have it delay until a certain day? How can I do this? This is basic capability so would be surprising if it wasn't avaialble?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 07, 2025 00:00
Hi @alexagatiss , You're not missing anything, this is not possible, at least not directly. Sequences are meant to elicit a response in sales ...read more
Solved
TedLucidi on August 05, 2025
In the activities area, when reviewing sent emails, it is possible to see the number of times that the email was opened and times that the opens occurred. Is it possible to determine WHO opened the email.
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
August 05, 2025 13:05
Hi @TedLucidi , No. This has to do with how sales email tracking works: https://knowledge.hubspot.com/connected-email/understand-hubspot-sale...read more
Solved
zeharding on July 31, 2025
Yesterday and today my company sent out automated email sequences and every person who opened the email is also tracked as having clicked every link in the email. This is not possible. Please fix this. The open rate is also much higher than usual. I read more
Accepted solution
July 31, 2025 17:28
Hi @zeharding , Have you noticed any past activity or insights confirming that these contacts actually opened your email and clicked the links th...read more
Solved
HWegner1 on July 16, 2025
Hi everyone, I am wondering how I can attach files to an E-Mail, esp. from the attachment-card on the right hand side in a contacts view. The case is as follows: Our colleagues are preparing documents which the customer should receive via E read more
Accepted solution
July 16, 2025 07:22
Hi @HWegner1 , You're exactly right in what you've observed, as of now, HubSpot does not support directly attaching files from the "Attachments" ...read more
Solved
HMay301 on June 18, 2025
Is there a way to Automatically set your follow ups to 2 weeks. For example if I put a new contact in and send them an email, is there a way to have hubspot automatically set a reminder for me to follow up in 2 weeks vs. having to go and manual read more
0 upvote
4 Replies
Accepted solution
Top Contributor
June 18, 2025 19:33
Hi @HMay301 , If you have access to workflows you can also automate this with a workflow: Create a workflow that’s triggered when a co...read more
Solved
TLarson3 on June 16, 2025
Hi there everyone, Quick question for you all. In my sales emails, I want to include a link to the email subscription page for a record. How is this done? When I do this in marketing mails it's a dynamic URL that is selected via this opti read more
Accepted solution
Hall of Famer | Partner
June 16, 2025 13:00
Hi @TLarson3 , As far as I know, these links cannot be generated for sales emails. The knowledge base article explicitly refers to marketing e...read more
Solved
adecker1 on June 04, 2025
I'm trying to clean up our templates and add a few more, but it won't let me delete the template folder as it says there are still templates in there. I've confirmed—the folders I want to delete are empty. please advise!
0 upvote
2 Replies
Accepted solution
Community Manager
June 05, 2025 05:30
Hi @adecker1 and welcome, we are so glad to have you here! Great question, thanks for asking the HubSpot Community and thanks @GerardoMuro f...read more
Solved
tkow_2020 on May 29, 2025
I'm having an issue with HubSpot’s BCC and forwarding functionality not working for one of my team members, and I'm hoping someone can help clarify what’s going on. Here’s what I’ve confirmed: My teammate’s email address is correct and verif read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
May 30, 2025 00:50
Hi @tkow_2020 , These are the exact requirements for emails to log. You're mentioning some of these but not all of them exactly. Could you con...read more
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