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  • DMartin07 on September 13, 2021
    1 Replies
    Hey Hubspot Community - I am wondering if there is any way to create multiple email threads within a single sequence, as the only option I'm seeing now would be an "all or nothing" approach. For example I'm wondering if there is a way to thread ...
    Top Contributor | Diamond Partner
    September 14, 2021 21:23
    Hi @DMartin07 , The sequence in HubSpot doesn't work this way. With sequences, you can send a series of emails to target and nurture your conta...
  • Solved
    ConnorMcM on August 19, 2021
    5 Replies
    I've noticed some contacts that I have sequenced have bounced from the first email but has still sent the second and third email (which has also bounced and has a negative impact on the health of our email). Is there a way to have it so if an email...
    August 20, 2021 05:39
    Thank you @natsumimori & @karstenkoehler ! Not a perfect scenario but at least I know the solution.
  • Solved
    ImburseCH on July 09, 2021
    1 Replies
    Dear Hubspot Team We have a scenario where, as our deals evolve, new contacts join the conversation (as they are included by their colleagues). These are sometimes not immediately allocated to a specific deal but all emails are tracked by Hubspo...
    Most Valuable Member
    July 09, 2021 09:16
    Hi @ImburseCH , When activities are not automatically associated (but you'd like them to be), you need to manually associate the activity to ...
  • Solved
    Claire_Freeman on June 16, 2021
    2 Replies
    Hello, I'm hoping to create a new list of contacts who have: 1. opened; and 2. clicked a link multiple times in past blog newsletter emails (i.e. targetting our most engaged blog readers, for further outreach). The filtering capabilities do no...
    August 10, 2021 06:31
    It would still be helpful to have the Top Engaged Contacts segment and other features downloadable as a .csv so we can retarget more efficientily, tr...
  • Solved
    KyleMcCarty on June 11, 2021
    1 Replies
    When sending an email to a prospect, if I open the email in my sent folder to view it or click on the document link in the email, it will log as if the prospect has opened the email and viewed the page. Is there something that I am missing on my...
    Most Valuable Member
    June 11, 2021 22:40
    Hi @KyleMcCarty , That is expected behavior, unfortunately. If you're using the HubSpot Sales Outlook desktop add-in or Chrome extension, you ...
  • Solved
    Bernardamus on May 14, 2021
    2 Replies
    I am using the Free CRM and I had no problem to customize the Sign Up forms for the newsletter, but I am having troubles customizing the form that our contacts use to unsuscribe & manage mail preferences. 1) The text appears to be in Spanish...
    May 15, 2021 14:14
    Thanks for your reply. And yes, I am based in Spain, so I guess that's the reason for the language displayed
  • NLam on May 14, 2021
    2 Replies
    Hi, I started the email sequences to my prospects but the format was completely distorted. It looks totally different from Hubspot to Gmail, like there are so many unecessary spacings between the lines, the sentence broke into two lines, extra s...
    May 14, 2021 04:22
    Hi rlopez, Thanks for your reply. I didn't copy paste anything externally for this email. I also noticed that if I did it, the format would b...
  • SeanSpecie on April 09, 2021
    1 Replies
    Hey Community, We recently found that our email signature from the Hubspot Email Signature Generator have been getting squeezed and don't look good on mobile. Does anyone know of a way to fix this outside of making it an image? Attache...
    Community Manager
    April 12, 2021 06:55
    Hi @SeanSpecie , Thank you for reaching out about this and sharing a screenshot - that is helpful to see. My first recommendation would...
  • Solved
    EleniS on March 12, 2021
    4 Replies
    Hello, This is an old unresolved but serious issue as potential clients have reported to us that they are hesitant of opening the links sent in our email templates via HubSpot, as the link's preview looks very long and suspicious (especially on Out...
    Most Valuable Member
    July 14, 2021 07:52
    Hi @BLakerveld , unfortunately that's not possible. It's either one or the other. Best regards!
  • Solved
    PGuzior on March 04, 2021
    8 Replies
    A teammate of mine has recently been receiving an automatic “email opened” message immediately after each email is sent. We haven't changed any settings on our instance of HS and wonder why he is now receiving this message right after he sends the...
    March 18, 2021 10:22
    That did the trick! Thanks for your help.
  • HHussain on March 03, 2021
    1 Replies
    Hi Admin, I use Microsoft Office on a Mac and have installed the plugin for Hubspot on my Office. However, everytime I send an email I have to go and click the Sales Tool Tab to make sure the email is logged or tracked. This defeats the whole ...
    Community Manager
    March 04, 2021 14:31
    Hello @HHussain , Happy Thursday, thank you for the information provided. I investigated more about this matter some users who had a similar...
  • CBaum on December 28, 2020
    2 Replies
    I have looked through a number of posts but do not see anything asking this specific question.. If this was already asked, my apologies! I want to look at a report that shows me all email sent WITH a column that has the number of opens. See belo...
    December 30, 2020 08:14
    Thanks Diana! Yes, the intention was the view all one-off emails through a lens of prospect engagement. I know this data can be skewed for one reason...
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