We get loads of clicks showing up which we don't think are real. This undermines our click tracking as we have a mix of positive signals (real clicks) and false positives. The false positives all have the same timestamp as the email is sent, an read more

Hello! I am experiencing an issue where some sales emails that have been opened do not have a "Recent sales email open date" value. I cannot figure out why this is happening. I have contacts in the same sequence where both contacts opened various em read more

Hi there, I am facing a challenge and hoping you can help me with a workaround: We have a sequence with multiple actions, the first one being a customized email, including the subject line and we want the emails to continue as threads. On the read more

I have a question: I send a ton of 1-1 emails. Today, I sent 50 emails (not mass emails but 1-1). Tomorrow I plan to send 50 more and by the end of the month, I will send a total of 400+ 1-1 personalized emails. Now, can I report on all these and s read more

Here's my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc'd on sales emails. Is there a way to exempt internal email addresses from trigg read more

Hello all, My company sells into many different partners and we have to provide disclosures that are partner dependant. Because of this I created contact properties that could be used in Templates to allow for partner independant Templates. These pr read more

We're having a few issues when sending marketing emails. When sent they will come back as bounced or sent but not delivered. Then when going back to view the contact's profile, it shows with email tracking that the email was opened. How is thi read more

Sometimes our prospects ask us to contact them at a more suitable time, when they have a better idea on budget, specification, plans etc. Is there a way that we can use a workflow or sequence to automatically send an email at a date which will c read more

I've created a sequence where the first task in the sequence is a task is created for the sales manager to manually send an email and every email after will be automated. Will the first email be included in the thread?

I would like for my sales team to be notified when an email from a sequence is opened or clicked. I would like the enroller or sequence owner to be notified (usually the same person anyway). Is there any way to set up a workflow or notifications read more

Hello, Our website allows visitors to register via an HS form. With each registration, 3 objects are created and associated to each other: Contact Company Deal Contacts receive an automatic email confirmation after submitting a form (mark read more

Hi all. I have upgraded to Professional and the quotes have the Hubspot logo suddenly in the top right of quotes. Have not had any luck finding a way to remove it. Can you help? Cheers Phil