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Solved
Patti_R on April 25, 2025
I'm trying to understand why both I (as the admin) and my user only see the option to reply to an email directly from the timeline on some emails but not all. We are new to HubSpot, so I'm wondering if the issue has to do with replying to older emai read more
1 upvote
1 Reply
Accepted solution
Top Contributor
April 25, 2025 14:08
Hello @Patti_R The “Reply” button only shows up on timeline entries that HubSpot classifies as a logged email tied to a still-connected shared ...read more
Solved
NFernandez2 on April 10, 2025
When I try to do email sequence at first it had a lock on it, even though I have pro sales hub. Now it says I need to connect an inbox which I laready did .
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 11, 2025 00:07
Hi @NFernandez2 , Having a Sales Hub Professional subscription is not necessarily the same as having an assigned seat: https://knowledge.hubs...read more
CAlvarezCJ on March 16, 2025
Hello, I’m looking for a way to automate the post-sales process in HubSpot without using the Deals pipeline. Our main goal is to ensure that once a client makes their first payment (setup fee + first monthly subscription), they automatically rec read more
0 upvote
2 Replies
Member
March 17, 2025 12:54
Hello JSumague, Thank you for your response! We're looking to integrate Zapier with HubSpot instead of using the workflow and would love some guidance...read more
Solved
YMarfil on March 13, 2025
Can someone please help me fix the error status on sequence?
0 upvote
9 Replies
Accepted solution
Hall of Famer | Partner
March 13, 2025 14:37
@YMarfil if you don't see any details, if recommend reaching out to HubSpot support directly in-app, via email or chat. They can investigate furthe...read more
Solved
SDay29 on March 13, 2025
Hello, I need to send a sales follow-up email to a list of about 500 contacts. Is there any way to do this other than classifying it as a marketing email, including an unsubscribe link, etc? Is it possible to use the sequence feature to send to read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
March 13, 2025 11:34
Hi @SDay29 , Yes, you could create a one-email-sequence to achieve this: https://knowledge.hubspot.com/sequences/create-and-edit-sequences ...read more
Solved
Blokeoverthere on March 11, 2025
Hey, I cant see how to do this but if our team are dealing with more than 1 person on a deal and either of them have purchasing accountabilities, is there a way to allow the e-signature to be complete with just 1 of 2 signatures? It seems at the mom read more
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
March 11, 2025 11:17
Hi @Blokeoverthere , I don't think it's possible as you've described. I believe you have to recall and edit the quote and change the person si...read more
Solved
CClement76 on February 18, 2025
All customer emails being sent to me in Outlook are now creating tickets in Hubspot and I'm not sure what I did! I finally was able to get my work email (not a general "support@) email into Hubspot but now all of my Outlook responses are creating ti read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
February 18, 2025 12:11
Hi @CClement76 , It sounds like you set up your personal email address as a teams email address for a conversations inbox (which is set up to ...read more
Solved
RidaZaidi on February 17, 2025
Hi, I scheduled a few emails to go out to my prospects using HubSpot. But none of them were sent. Upon reading the Knowledgebase, I couldn't find anything concrete. These are sales emails and on priority so help ASAP would be great,
1 upvote
7 Replies
Accepted solution
Most Valuable Member | Gold Partner
February 18, 2025 13:56
@RidaZaidi just saw this post of yours so attachments/files shouldn’t exceed 20mb and as you can see you have 1 file that is 23mb this is why...read more
Solved
MWyss on February 04, 2025
Sequences are based on templates that contain specific text. If the text in the template is customised, it is not transferred directly to the sequences, even though it is the same template. Contacts must be removed from the sequence and added again. read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 04, 2025 11:11
Hi @MWyss , Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Allow-edits-of-sequence-templates-for-sequ...read more
PKirova on January 27, 2025
Hi, I would like to implement mailbox rotation for our cold emailing campaings. Let's say, when we enroll contacts in the campaing, automatically to route 50% to one of the connected inboxes as a sender, and the other half to the other. I know tha read more
1 upvote
1 Reply
HubSpot Alumni
January 27, 2025 17:33
Hey @PKirova , thank you for reaching out to our HubSpot Community. While HubSpot doesn’t natively support mailbox rotation for sequences, ...read more
Solved
MM271 on January 21, 2025
Hi, I have connected my Gmail and checked that HS has access, however, when I go into an account I cannot see any activity or emails that I have been CC'd on or have been sent from other users.
0 upvote
2 Replies
Accepted solution
Recognized Expert
January 21, 2025 13:37
Hi @MM271 Connecting your inbox is one of two steps. In order for emails to actually be logged against contacts (and other HubSpot objects...read more
Solved
JCrawford8 on December 22, 2024
Hi Hubspot! I'm looking to set up a workflow that is triggered 7 days after a new contact is made, only if they have not had a connected call logged. Is this possible? Please help
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
December 23, 2024 00:27
Hi @JCrawford8 , Yes, you would specify the logged call as a workflow goal. Contacts would not enroll if they meet the goal. Additionally, you...read more
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