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Solved
AidanF on March 07, 2025
I am the Super Admin on my team, and can't figure out how to remove an incorrect or defunct email alias from a user or how to limit which emails the CRM auto-logs. The users with email aliases are experiencing issues where ALL outgoing emails with read more
Accepted solution
Participant | Gold Partner
March 07, 2025 17:48
If you want to remove a Connected Inbox that is using an alias, then you'd go to: Settings > Account Management > Users & Teams Cli...read more
Serviqo on February 13, 2025
Hi there, I am here to ask about the issue that we are facing while sending mails to our costumer as well the internal mails within the company, please let us know how to get this issue resolved. Thank you! Regards, Team Serviqo Group
0 upvote
8 Replies
Recognized Expert
March 12, 2025 06:48
Hi @Serviqo What happens when you click the "let us know" link? I would recommend going down that route - I assume it links back to HubSpo...read more
Solved
LBellani on January 27, 2025
HEllo everyone. Just wondering if this is possible: I want to send emails to contacts and add a link to "Contact your sales Rep" with a link that when clicked opens a WhatsApp message to the Account owner or contactowner whatsapp business. I a read more
Accepted solution
Contributor
January 27, 2025 19:02
@LBellani You are more than welcome! If my answer was helpful I'll appreacite if you can mark it as a solution.
Solved
DTipple on June 19, 2024
Hi there, When I'm sending emails to a contact, these can be saved into the CRM which is great however, when looking at the "Company" page there is no activity logged for these emails. They can only be found when looking at the "contact" that read more
0 upvote
5 Replies
Accepted solution
Top Contributor | Partner
June 19, 2024 07:22
Hi @DTipple , If you click into Log and Track settings do you see something that looks like this? Thanks, Loui...read more
Solved
MaxUnlockedDigi on June 08, 2024
As you can see here, I have ticked log and track. Howver, in the CRM you can see this message: When sent through the CRM they are tracked:
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
June 10, 2024 00:48
Hi @MaxUnlockedDigi , Is this happening regulary or some times? Sometimes, there can be a delay in the tracking data coz of slow internet or netwo...read more
Solved
PaulHub on February 15, 2024
Hello, Does anybody knows how to disable tracking links in Hubspot emails, more specific in email templates and sequences? I do want to track the email itself but I don't want Hubspot to convert the links within the email (e.g. for spam reas read more
Accepted solution
Hall of Famer | Partner
February 15, 2024 07:32
@PaulHub if you want to keep open tracking but disable link tracking, that's currently not possible. You either get both or none, unfortunately. ...read more
Solved
AYaretz on January 22, 2024
Hi. We have a contracter at our company and instead of creating a work email for her, is there a way she can use her personal email address and still have it appear as though it was sent from our company within HubSpot?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 22, 2024 14:31
Hi @AYaretz , When you connect a team email to a conversations inbox and give this person access to that inbox, she should see that address as...read more
CP123 on July 26, 2023
Is it possible to change the size of the font in your email signature template? For instance if I wanted to add a disclaimer at the bottom of my signature block. I'd like it to be 8pt versus 10-12pt for the remainder of my signature.
0 upvote
2 Replies
Member
July 28, 2023 11:19
Hey Chris, thanks for the response. I like the look of the signature creation options using the signature generator. I'm having an issue including a ...read more
Solved
VRakitski on March 27, 2023
Hi there, If the one tracked sales email had multiple recipients and in the contact details any of them I see that some email opens occured. Is it possible to find out which specific recipient opened this email? Thank you,
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 27, 2023 04:37
Hi @VRakitski , Unfortunately not, no. A sales email tracking pixel does not know by whom it is loaded. You can find out more about how this w...read more
Solved
JJonk on January 18, 2023
All messages in my inbox are in bold. It used to be when I read a message it would not be bold anymore. Anyone know how to fix?
1 upvote
2 Replies
Accepted solution
Hall of Famer
January 18, 2023 11:20
Hi @JJonk do you know if your account super admin opted into the beta for the new conversations inbox? The style/layout is updated and causes...read more
Solved
Arjen on March 14, 2022
Hello, I've used the email signature generator from hubspot and made a nice signature with it but when I import it into outlook mail, all the icons get some weird stripe on the right side of the icon. I could not find the reason of why this is read more
0 upvote
5 Replies
Accepted solution
Member
May 04, 2023 10:33
Hi there! We've also had a similar issue- unwanted lines above and below the icons, but only visible in Google. The client had an Outlook account an...read more
Solved
AWeaverIII on December 16, 2021
Hi all, I am trying to reconnect my email account (x@bellsouth.net ) to my Hub ID 8587047 account. Is there any way of doing this even though my email is my only way of accessing the Hub ID? Thank you!
0 upvote
4 Replies
Accepted solution
Community Manager
December 17, 2021 05:57
Hey @AWeaverIII I was checking and your account was deactivated due to an extended period of inactivity. I was able to have your account res...read more
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