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Solved
galvanA81 on September 26, 2025
Adding a link to our Data Privacy web page
Hello all, Currently we have activated the "Unsubscribe link" option for one-to-one emails that are sent from the CRM tool. In addition to this we would also like to add a second link to that is included in every one-to-one email sent. This link read more
Reply Best Practices GDPR
0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
September 26, 2025 06:39
Hi @galvanA81 , As far as I know, there is no dedicated setting for this. You would have to include the data privacy link through signatures: ...read more
Solved
CPan5 on June 24, 2025
Cannot log email replies, GDPR error even if legal basis is set
Hi HubSpot! Some users of the platform seem to be having intermittent issues with logging their replies to emails. When replying to an email and trying to log said reply, the error appears beside the contact name: Your HubSpot account has read more
Reply Enterprise GDPR Settings
0 upvote
2 Replies
Accepted solution
ArisudanTiwari
Guide
June 24, 2025 07:42
Hi @CPan5 , This issue is fairly common when GDPR tools are enabled in HubSpot. Even if a legal basis is set, email replies sometimes fail to l...read more
Solved
AL50 on August 21, 2024
Issue with HubSpot Email Tracking due to GDPR Tools Enabled
How can I re-enable the "Track" option for my emails in HubSpot, which is currently unavailable due to GDPR tools being enabled on my account? This issue started in the past week, and I now have to manually click on the "Log my emails to HubSpot" op read more
Reply Connected Email GDPR
0 upvote
1 Reply
Accepted solution
PamCotton
HubSpot Alumni
August 21, 2024 19:38
Hey @AL50 , thank you for posting in our Community! The issue with the "Track" option being unavailable is likely due to your GDPR settings...read more
Solved
BusWiFi on April 09, 2021
Check if email receipient clicked and IS on our website
Hi, i'm trying to achieve a goal, where I'm sending a template (or e-mail within the CRM) to a given set of contacts and be able to see who is actually on our website (meaning, he/she clicked on the link in that email leading to our website) ? Taki read more
Reply Analytics Tools Best Practices Campaigns Contacts Free GDPR Marketing Email
0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
April 10, 2021 02:03
Hi @BusWiFi , Starting with the technical requirements, you would need to install the HubSpot tracking code . This allows HubSpot to monito...read more
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